Sales Renewals & Operations Analyst

Certara; Calabria; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

Certara is seeking a Sales Operations Analyst to support software renewals, customer account administration, and commercial operations. This role combines renewal management with sales operations and business analysis to manage renewal activity and maintain accurate commercial information.

The successful candidate will coordinate with Sales, Account Executives, Customer Success, Finance, Legal, and other stakeholders to ensure timely renewals, resolve contract issues, and maintain detailed

Qualificações

• Bachelor's degree in business, analytics, finance, information systems, communications, or a related discipline.
• Associate degree with relevant professional experience.
• High school diploma or GED with at least two years of professional experience in customer service, sales, account management, administration, operations, or another business-related function.
• Equivalent combination of education, professional experience, and demonstrated ability to perform the position's responsibilities.
• Experience with software renewals, subscriptions, account management, sales operations, or customer service is advantageous.
• Proficiency with Microsoft Excel or comparable spreadsheet software and familiarity with customer relationship management systems is advantageous.
• Strong organizational skills, attention to detail, and professional communication skills.
• Ability to manage multiple renewal cycles, meet deadlines, learn software and licensing concepts, and maintain accurate confidential information.

Responsabilidades

• Manage assigned software renewals from initial notification through completion, including monitoring expiration dates, communicating with customers, preparing quotations, tracking documentation, and following up on outstanding items.
• Maintain professional customer relationships by addressing questions regarding subscription terms, licensing, pricing, account information, and renewal documentation. Identify changes in customer requirements and communicate relevant information internally.
• Coordinate with Sales, Account Executives, Customer Success, Finance, Legal, and other stakeholders to facilitate timely renewals and resolve issues involving contracts, purchase orders, pricing, licensing, or customer records.
• Maintain accurate customer, contract, licensing, renewal, opportunity, and revenue information within applicable business systems. Prepare reports supporting renewal tracking, forecasting, pipeline management, and commercial planning.
• Analyze renewal and sales information to identify discrepancies, renewal risks, account opportunities, and process improvements. Communicate relevant findings to management and appropriate stakeholders.
• Identify potential opportunities for additional licenses, expanded subscriptions, or other commercial activity and ensure appropriate sales personnel are informed.

Conhecimentos

Renewals management

CRM systems

Excel

Data analysis

Communication

Organization

Formação académica

Bachelor's degree related discipline

Associate degree with experience

High school diploma or GED with experience

Equivalent combination of education/experience

Ferramentas

CRM software

Descrição da oferta de emprego

Certara is seeking a Sales Operations Analyst to support software renewals, customer account administration, and commercial operations. This role combines renewal management with sales operations and business analysis to manage renewal activity and maintain accurate commercial information.

The successful candidate will coordinate with Sales, Account Executives, Customer Success, Finance, Legal, and other stakeholders to ensure timely renewals, resolve contract issues, and maintain detailed