Sales Renewals Representative (North Emea)

Nozomi Networks Inc.; Savona; Remote; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Work-Life Balance

Unparalleled Flexible Time-Off

Job summary

Nozomi Networks Inc. in Savona, Liguria, Italy, seeks a Sales Renewals Representative to own end-to-end renewal cycles for North EMEA and collaborate with Sales, CS, Support, and Training to resolve issues before renewal dates.

You will forecast risks, identify upsell opportunities, manage the pipeline to meet quotas, and provide regional renewal trends to the Global Renewal Manager while working remotely.

Qualifications

• Proven renewal, sales, or customer service experience in Cybersecurity or IT.
• Strong written and verbal communication; excellent listening and presentation skills.
• Fluent in English; Arabic highly valuable.
• Proficient with Salesforce or similar CRM and MS Excel.
• Ability to work remotely with self-motivation.

Responsibilities

• Identify renewal opportunities and preserve customer relationships.
• Manage renewal cycle end-to-end and forecast risks.
• Collaborate with Sales, Customer Success, Support, and Training.
• Track renewal trends and provide visibility to leadership.
• Deliver quota targets and manage pipeline consistently.
• Coordinate with partners and distributors on renewals.
• Participate in weekly forecasts, reports, and reviews.

Skills

CRM experience

Customer experience

Communication skills

Time management

Remote work

Arabic language

Tools

Salesforce

MS Excel

Job description

In this role you will manage renewal opportunities for Middle East accounts, collaborating with sales and customer success to preserve and grow relationships. You will own the renewal cycle end-to-end, forecast risks, and identify upsell potential to support field sales. You’ll work with support and training to resolve technical questions before renewal due dates, contributing to Nozomi Networks’ mission to protect critical infrastructure. The role combines account management, pipeline discipline, and cross-functional collaboration in a global cyber security context.

• Work-Life Balance
• Unparalleled Flexible Time-Off
• Identify renewal opportunities by understanding customer needs and preserving relationships
• Support sales, partners and distributors on renewals
• Manage pipeline and deliver quota targets consistently
• Partner with Sales and Customer Success on top risks and red accounts
• Forecast renewals and address any gap or risk of slipping
• Collaborate with Sales to identify early upsell opportunities for field sales
• Participate in weekly forecasts, reports, and reviews
• Provide visibility to regional renewal trends to Global Renewal Manager
• Coordinate with support/training to resolve technical questions before renewal date
• Embody company culture and mission with transparency and trust
• Track record in renewal, sales or customer service within Cybersecurity or IT
• Strong customer experience track record
• Tenacious, target-driven with attention to detail
• Excellent written and oral communication; strong listening and presentation skills
• Ability to work remotely and stay motivated
• Strong customer management and time management skills
• Salesforce or similar CRM experience
• Fluent in English; Arabic highly valuable
• Motivation and self-starting attitude
• Relationship building
• Cross-functional collaboration
• Salesforce or similar CRM
• MS Excel

Sales Renewals Representative (north EMEA) savona, liguria, it