Sales Enablement & Process Optimization Specialist

USTBC ABB Installation Products Inc.; Sesto San Giovanni; Hybrid; EUR 32,000 - 40,000; Full time

Benefits offered by this job

Flexible hours

Hybrid work options

Wellbeing support

Welfare plan

Meal vouchers

Job summary

ABB in Italy is seeking a Sales Excellence professional to support pre-sale requests, adapt the sales support strategy, and ensure timely resolutions. The role emphasizes customer journey mapping, process standardization across countries, and the development of practical tools to aid sales teams.

You will work in a hybrid model, collaborate with local sales and cross-functional teams, analyze data, manage projects, and promote continuous improvement to deliver a consistent, high-quality customer

Qualifications

• Bachelor's degree in a related field
• Knowledge of sales processes and best practices
• Experience with CRM systems and customer relationship management
• Ability to prepare, analyze, and maintain sales reports
• Understanding of market intelligence and market trends
• Knowledge of sales enablement practices, tools, and resources

Responsibilities

• Map and optimize customer journeys across countries to improve the customer experience and sales effectiveness.
• Define and implement common processes, guidelines, and ways of working across countries.
• Develop tools and templates to simplify sales activities and improve information availability.
• Collect and analyze qualitative and quantitative data to support decision-making and monitor impact.
• Coordinate customer journey improvement projects with stakeholders and ensure timely execution.
• Engage with local Sales teams and cross-functional functions to gather requirements and communicate progress.
• Promote continuous improvement and knowledge sharing across countries.

Skills

Sales process knowledge

CRM utilization

Analytical thinking

Communication

Education

Bachelor's degree in Business Administration, Sales, Marketing, Information Systems, or related field

Tools

CRM software

Sales analytics tools

MS Excel

Job description

ABB in Italy is seeking a Sales Excellence professional to support pre-sale requests, adapt the sales support strategy, and ensure timely resolutions. The role emphasizes customer journey mapping, process standardization across countries, and the development of practical tools to aid sales teams.

You will work in a hybrid model, collaborate with local sales and cross-functional teams, analyze data, manage projects, and promote continuous improvement to deliver a consistent, high-quality customer