SaaS Adoption & Change Lead for Grid Operations

Siemens; Milano; Hybrid; EUR 55,000 - 67,000; Full time

Job summary

Siemens Mobility in Milano, Italy, is hiring a Customer Success Adoption Analyst to help customers adopt and maximize value from grid software SaaS solutions. You will drive adoption, design future-state workflows, and collaborate across teams to realize tangible business outcomes.

Responsibilities include analyzing as-is processes, developing change management plans, coordinating training, and tracking adoption KPIs to continually improve the customer journey.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Business Administration, or a related field.
• At least 3 years of experience in Business Analysis, Customer Success, Adoption, Change Management, or a similar role.
• Professional proficiency in English.
• Strong understanding of distribution grid operations, grid planning, and IT/OT landscapes.
• Ability to analyze technical information, business processes, and system architectures, translating complexity into practical customer-focused solutions.

Responsibilities

• Analyze customers' current ('as-is') business processes, identify inefficiencies and opportunities for improvement, and design optimized future-state ('to-be') workflows.
• Conduct gap analyses and support the development of process documentation, operating procedures, and transition plans.
• Develop and execute change management strategies that drive user engagement and adoption.
• Perform stakeholder and impact assessments and tailor communications to different audiences.
• Create and support customer communication plans, ensuring clear, timely messaging during transformation.
• Identify learning needs and coordinate role-based training programs and enablement materials.
• Measure training effectiveness and improve learning experiences based on feedback.
• Provide Hypercare support post-deployment as trusted advisor during adoption stages.
• Monitor adoption trends and recommend enhancements to processes and solution portfolio.
• Partner with customers to define, track, and measure adoption KPIs and business outcomes.

Skills

Communication skills

Facilitation

Stakeholder management

Education

Bachelor's degree in Engineering, Computer Science, Business Administration, or a related field

Job description

Siemens Mobility in Milano, Italy, is hiring a Customer Success Adoption Analyst to help customers adopt and maximize value from grid software SaaS solutions. You will drive adoption, design future-state workflows, and collaborate across teams to realize tangible business outcomes.

Responsibilities include analyzing as-is processes, developing change management plans, coordinating training, and tracking adoption KPIs to continually improve the customer journey.