Retail IT Operations Lead – Milan

North Sails Apparel; Lombardia; Vor Ort; EUR 55.000 - 78.000; Vollzeit

Zusammenfassung

North Sails Apparel (NSA) based in Milan is seeking a Systems & Support Manager to own local IT operations on-site, while Group IT Shared Services handles platforms and bulk tickets. The role combines hands‑on administration with vendor management and budget oversight for the NSA IT footprint across retail stores and headquarters.

You will lead 2nd line support, coordinate with Sri Lanka Shared Services, and drive UAT, system rollouts, and store openings, with travel across Italy and occasional

Qualifikationen

• 3 to 5 years in 2nd line IT support or store systems
• Hands-on IT operations in retail environments
• Fluent Italian and strong business English
• Experience with Microsoft 365, Intune, and Windows devices
• Familiarity with POS systems and store infrastructure
• Willingness to travel across Italy and Europe

Aufgaben

• Own local IT operations day-to-day on-site in Milan.
• Manage onboarding/offboarding, access provisioning, and device setup.
• Collaborate with Sri Lanka Shared Services for escalations.
• Oversee network infrastructure at stores and office.
• Coordinate vendor management and local NSA IT budget.
• Support and roll out business applications (Centric PLM, D365, Shopify).
• Lead UAT and local application rollouts.
• Serve as escalation point for store outages; out-of-hours coverage.

Kenntnisse

Fluent Italian

Strong business English

2nd line IT support

Vendor & requirement management

Willingness to travel

Tools

M365

Intune

Centric PLM

Dynamics 365

Shopify

EDI

POS systems

ERP (D365 BC/S&C)

Jobbeschreibung

North Sails Apparel (NSA) based in Milan is seeking a Systems & Support Manager to own local IT operations on-site, while Group IT Shared Services handles platforms and bulk tickets. The role combines hands‑on administration with vendor management and budget oversight for the NSA IT footprint across retail stores and headquarters.

You will lead 2nd line support, coordinate with Sri Lanka Shared Services, and drive UAT, system rollouts, and store openings, with travel across Italy and occasional