Retail IT & Omnichannel Lead

Tory Burch; Milano; On-site; EUR 90,000 - 140,000; Full time

Job summary

Tory Burch is seeking an experienced IT Engineering Manager to lead store technology delivery across Italy and EU regions. You will own POS, clienteling, store reporting, and payments, partnering with Retail Ops to ensure reliable operations and secure store openings.

The role requires hands-on leadership, strong communication with stakeholders, and travel as needed. You will drive omnichannel store experiences and coordinate with global teams on OMS, eCommerce, and vendor relations.

Qualifications

• 8+ years IT experience with 6+ in retail environments.
• Proven track record deploying POS systems and retail apps.
• Strong understanding of retail operations and store infrastructure.
• Experience with project management tools.
• Excellent communication and stakeholder management.
• Fluent in English; additional European languages a plus.
• Willingness to travel across Italy and EU regions as needed.

Responsibilities

• Own store technology delivery & operations.
• Lead feature development for POS, clienteling, store reporting, and payments; run incident/root cause analysis, harden releases, and monitor uptime.
• Launch & scale new stores and relocations.
• Coordinate with Retail Ops to stage POS devices, payment terminals, and clienteling iPads for new store openings; ensure configuration, integrations, security, and tests are complete before doors open.
• Integrate payments & clienteling.
• Enable omnichannel store experiences. Coordinate with Global OMS and eCommerce teams to support BOPIS, ship‑from‑store, and remote selling; track store‑level SLAs and inventory & price accuracy.
• Manage vendor relationships and coordinate with external partners for hardware, software, and network services.
• Participate in strategic planning for retail technology evolution and innovation.
• Ensure high availability and performance of retail applications, including CRM, mPOS, and store network infrastructure.
• Measure & improve. Maintain dashboards for latency, error budgets, device health, and store uptime; prioritize backlogs with data; align release calendars with trade/holiday peaks and change‑management controls.

Skills

POS systems

Retail apps

Project management

Stakeholder management

Communication

Travel willingness

English fluency

Job description

Tory Burch is seeking an experienced IT Engineering Manager to lead store technology delivery across Italy and EU regions. You will own POS, clienteling, store reporting, and payments, partnering with Retail Ops to ensure reliable operations and secure store openings.

The role requires hands-on leadership, strong communication with stakeholders, and travel as needed. You will drive omnichannel store experiences and coordinate with global teams on OMS, eCommerce, and vendor relations.