Regional Operations Lead, Document & Business Solutions

Testing Site - JPMC; Lombardia; On-site; EUR 70,000 - 100,000; Full time

Job summary

Testing Site - JPMC in Milan is seeking an Operations Manager for the Document & Business Solutions team. You will lead DBS operations at the Milan campus, overseeing Employee Document Services, Logistics and Warehousing, Transportation, Supply & Merchandise, including mail, print, and scanning activities.

You will manage day-to-day site operations, develop on-site teams, and collaborate with regional and global DBS stakeholders to ensure service quality and adherence to SLAs.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 4 years’ leadership experience with people management.
• Strong English and Italian communication.
• Experience leading operational service teams in production or services.
• Knowledge of print technologies, scanning, and mail & courier services.
• Experience managing vendors and outsourced providers.
• Excellent communication and stakeholder management.

Responsibilities

• Provide day-to-day operational leadership for DBS services, including Employee Document Services, Logistics and Warehousing, Transportation and Supplies & Merchandise.
• Manage and develop on-site teams, ensuring appropriate staffing levels, training, coaching, and performance management.
• Act as the primary escalation point for operational issues, risks, and service delivery challenges.
• Ensure adherence to service level agreements (SLAs), quality standards, and established operational procedures.
• Manage vendor relationships, monitoring performance against defined KPIs and contractual requirements.
• Partner with internal clients to understand service needs, review performance, and continuously improve delivery.
• Maintain strong governance and control frameworks, including risk identification, incident management, and escalation.
• Monitor, analyze, and report key operational metrics to support informed decision-making.
• Lead and support regional initiatives, projects, and service enhancements across the EMEA DBS operating model.
• Promote an inclusive, professional, and client-focused working environment aligned with firm values.
• Analyze, prioritize, recommend and implement alternative solutions and enhancements to improve effectiveness and efficiency of products, services, and processes, sharing with peers where appropriate.

Skills

People management

English proficiency

Italian language

Stakeholder management

Process improvement

Data analysis

Microsoft Office

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office (Excel, PowerPoint)

Print technology systems

Scanning technology systems

Job description

Testing Site - JPMC in Milan is seeking an Operations Manager for the Document & Business Solutions team. You will lead DBS operations at the Milan campus, overseeing Employee Document Services, Logistics and Warehousing, Transportation, Supply & Merchandise, including mail, print, and scanning activities.

You will manage day-to-day site operations, develop on-site teams, and collaborate with regional and global DBS stakeholders to ensure service quality and adherence to SLAs.