IT Operations Lead - Microsoft 365 & Security (Milan)

CoreView; Lombardia; On-site; EUR 70,000 - 120,000; Full time

Job summary

CoreView seeks an IT Manager in Milan to own internal IT support and operations, hands-on with Windows and macOS, and to lead a small team across global locations. You will ensure secure, reliable IT for employees and drive IT process improvements.

You will report to the Director of Cloud & IT Infrastructure, shaping team structure as the business grows, while maintaining strong service orientation and proactive end-user support.

Qualifications

• 5+ years in IT support or IT operations with leadership exposure.
• Experience supporting Windows and macOS in a corporate setting.
• Solid Microsoft 365 administration knowledge (Exchange, Teams, SharePoint, Entra ID).
• Hands-on with endpoint management tools, especially Intune.
• Lifecycle management of IT assets and vendor coordination.
• Ability to define or improve IT support processes and SLAs.
• Good networking knowledge (DNS, DHCP, VPN, LAN/WAN) and security basics.
• Strong organizational skills and multi-location coordination.
• Excellent communication and service mindset; proactive attitude.

Responsibilities

• Provide hands-on IT support to end users across Windows and macOS environments.
• Lead and coordinate the internal IT support team (2–3 people) and set priorities.
• Define and implement IT support processes, ticketing workflows, SLAs, and escalations.
• Manage Microsoft 365, Intune, and Entra ID for end-user environments.
• Oversee IT asset lifecycle: procurement, inventory, provisioning, maintenance, decommissioning.
• Oversee software licensing management and cost optimization.
• Manage vendor relationships and contracts for IT equipment and services.
• Handle onboarding and offboarding IT processes for staff globally.
• Enforce IT security best practices and collaboration with Cloud & IT Infrastructure.
• Maintain documentation and report IT performance metrics to leadership.

Skills

Windows

macOS

Microsoft 365

Intune

Entra ID

Networking fundamentals

English proficiency

Tools

Microsoft Intune

Entra ID

Jamf

Azure

Job description

CoreView seeks an IT Manager in Milan to own internal IT support and operations, hands-on with Windows and macOS, and to lead a small team across global locations. You will ensure secure, reliable IT for employees and drive IT process improvements.

You will report to the Director of Cloud & IT Infrastructure, shaping team structure as the business grows, while maintaining strong service orientation and proactive end-user support.