Remote Travel Concierge & Client Experience Specialist

Manatal; Bologna; Remote; EUR 36,000 - 54,000; Full time

Benefits offered by this job

100% remote work environment

professional growth opportunities

travel perks and industry discounts

ongoing training and development

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey from booking through post-trip follow-up.

The role emphasizes exceptional customer experiences, detailed attention to requests, and strong communication. This remote position offers opportunities for professional growth and access to travel-related discounts.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Communication

Customer service

Attention to detail

Tech-savvy

Multitasking

Empathy

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey from booking through post-trip follow-up.

The role emphasizes exceptional customer experiences, detailed attention to requests, and strong communication. This remote position offers opportunities for professional growth and access to travel-related discounts.