Remote Travel Concierge & Customer Experience Pro

manatal-264; Bologna; Remoto; EUR 26.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

100% remote work environment

Flexible scheduling options

Professional growth opportunities

Travel perks and discounts

Ongoing training and development

Descrizione del lavoro

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless and high-quality experience.

The role targets detail-oriented, service-driven professionals who are passionate about travel, hospitality, and delivering exceptional customer experiences. Join a team that offers remote work, flexible scheduling, and opportunities for professional growth.

Competenze

• Excellent verbal and written communication.
• Customer service experience in travel, hospitality, or service-related fields preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Mansioni

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate information regarding destinations, requirements, and agency policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Conoscenze

Verbal & written communication

Customer service

Organizational skills

Tech-savvy

Multitasking

Travel interest

Strumenti

Booking platforms

Descrizione del lavoro

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless and high-quality experience.

The role targets detail-oriented, service-driven professionals who are passionate about travel, hospitality, and delivering exceptional customer experiences. Join a team that offers remote work, flexible scheduling, and opportunities for professional growth.