Remote Travel Concierge & Booking Specialist

Manatal

Torino

Remote

EUR 26,000 - 38,000

Full time

4 days ago

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Benefits offered by this job

100% remote work environment

Professional growth

Travel perks and discounts

Ongoing training and development

Job summary

Prestige Travel Agency by Mich USA is hiring a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, from initial booking to post-trip follow-up. You will be the trusted point of contact, delivering a seamless, personalized, and high-quality travel experience.

This client-facing role rewards detail-oriented, service-driven individuals who are passionate about travel, hospitality, and client satisfaction.

Qualifications

Excellent verbal and written communication skills.
Customer service experience (travel, hospitality, or service-related experience preferred).
Strong organizational skills and attention to detail.
Comfortable using technology and learning new systems and booking platforms.
Reliable, proactive, and able to manage multiple client requests efficiently.
Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
Proactively follow up with clients before and after travel to ensure a positive experience.
Address client concerns with empathy, professionalism, and solution-oriented thinking.
Maintain accurate documentation and update booking systems as required.