Remote Luxury Travel Experience Specialist

Manatal; Roma; Remote; EUR 32,000 - 58,000; Full time

Benefits offered by this job

100% remote work environment

Opportunities for growth

Travel perks and discounts

Team training and development

Job summary

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to guide clients through every step of their travel journey. This remote role emphasizes personalized, high-quality service from initial inquiry to post-trip follow-up.

Ideal candidates are detail-oriented and service-driven, with a passion for travel and hospitality. You will handle inquiries, bookings, and post-journey follow-ups while maintaining a seamless client experience.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service background in travel, hospitality, or related service.
• Highly organized with strong attention to detail.
• Comfortable using technology and learning new booking platforms.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes and special requests.
• Provide accurate information on destinations, requirements, and agency policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Proactively follow up with clients before and after travel for a positive experience.
• Address client concerns with empathy and professionalism; update booking systems as required.

Skills

Excellent communication

Customer service

Detail-oriented

Tech-savvy

Multi-tasking

Travel passion

Job description

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to guide clients through every step of their travel journey. This remote role emphasizes personalized, high-quality service from initial inquiry to post-trip follow-up.

Ideal candidates are detail-oriented and service-driven, with a passion for travel and hospitality. You will handle inquiries, bookings, and post-journey follow-ups while maintaining a seamless client experience.