Remote Luxury Travel Concierge

Manatal

Napoli

Remote

EUR 24,000 - 36,000

Full time

4 days ago

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Benefits offered by this job

Remote-first culture

Travel industry discounts

Training provided

Job summary

Prestige Travel Agency by Mich seeks a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role emphasizes high-quality service and personalized support before, during, and after trips.

You will work with clients to ensure travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from home and maintaining a seamless client experience.

Qualifications

Strong communication and interpersonal skills.
Customer service experience in travel, hospitality, or a related field preferred.
Ability to work independently in a remote environment.
High level of organization and attention to detail.
Comfortable using digital tools, booking platforms, and communication software.
Passion for travel and creating positive client experiences.

Responsibilities

Provide responsive and professional customer support via phone, email, and online messaging.
Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations.
Communicate essential travel details, documentation requirements, and agency guidelines.
Monitor bookings to ensure accuracy and follow up to confirm client satisfaction.
Resolve client questions or concerns with care and a solutions-focused mindset.
Maintain organized records and update internal systems as needed.