Remote Luxury Travel Experience Specialist

Manatal; Milano; Remote; EUR 30,000 - 52,000; Full time

Benefits offered by this job

100% remote work

Travel perks & discounts

Professional growth & training

Job summary

Prestige Travel Agency by Mich seeks a Luxury Travel Consultant - Customer Experience to support clients from initial inquiry to post-trip follow-up. This remote role requires exceptional communication, a service mindset, and meticulous attention to detail.

You will assist with bookings, changes, cancellations, and traveler inquiries, provide destination guidance, and maintain accurate records in the agency system while delivering personalized, high-end experiences.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service background in travel, hospitality, or related fields.
• Highly organized with strong attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive, and able to manage multiple client requests.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy and solution-oriented thinking.
• Maintain clear documentation and update booking systems as required.

Skills

Excellent communication

Customer service

Detail oriented

Tech-savvy

Multitasking

Travel passion

Job description

Prestige Travel Agency by Mich seeks a Luxury Travel Consultant - Customer Experience to support clients from initial inquiry to post-trip follow-up. This remote role requires exceptional communication, a service mindset, and meticulous attention to detail.

You will assist with bookings, changes, cancellations, and traveler inquiries, provide destination guidance, and maintain accurate records in the agency system while delivering personalized, high-end experiences.