Remote Luxury Travel Concierge — Exceptional Client Experience

Manatal; Milano; Remote; EUR 28,000 - 40,000; Full time

Benefits offered by this job

100% remote work

Professional growth opportunities

Travel perks and discounts

Training and development

Job summary

Prestige Travel Agency by Mich USA seeks a Travel Customer Service Representative (Remote) to support clients throughout their travel journey—from initial booking to post-trip follow-up—ensuring a seamless, personalized, high-quality experience.

This role suits a detail-oriented, service-driven candidate passionate about travel, hospitality, and exceptional customer experiences. Remote position with growth opportunities and discounts.

Qualifications

• Excellent verbal and written communication abilities.
• Experience in customer service, travel, or hospitality preferred.
• Strong organizational skills with attention to detail.
• Comfortable using technology and booking platforms.
• Reliable, proactive, and able to manage multiple requests.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging.
• Assist luxury and leisure travel bookings, including changes and cancellations.
• Provide accurate information on destinations and agency policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Proactively follow up with clients before and after travel.
• Address client concerns with empathy and problem-solving.
• Maintain documentation and update booking systems.

Skills

Communication skills

Customer service experience

Organizational skills

Tech-savvy

Multitasking

Travel enthusiasm

Job description

Prestige Travel Agency by Mich USA seeks a Travel Customer Service Representative (Remote) to support clients throughout their travel journey—from initial booking to post-trip follow-up—ensuring a seamless, personalized, high-quality experience.

This role suits a detail-oriented, service-driven candidate passionate about travel, hospitality, and exceptional customer experiences. Remote position with growth opportunities and discounts.