Remote Spanish/Italian Customer Support (Greece)

Cross Border Talents; Torino; Ibrido; EUR 30.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Performance bonus

Relocation support

Career development

Descrizione del lavoro

Cross Border Talents is hiring a Customer Service Representative to support a global online community from Greece. You will deliver empathetic, high-quality assistance, handling account access issues and abuse reports while upholding community standards.

The role offers remote work from within Greece, with a hybrid and adaptable working environment and ongoing training. You will work with Spanish or Italian at C1-C2, English at B2, and benefit from a performance bonus, relocation support, and

Competenze

• Spanish or Italian at C1-C2 level (native or near-native)
• English at B2 level or higher
• Strong interpersonal and communication skills with empathy
• Proactive, community-oriented mindset
• Analytical with attention to detail
• Ability to apply community standards consistently
• Comfort with data-driven process improvements
• Familiarity with online communities or social platforms (training provided)
• Possibility of performance bonus and relocation support
• International, inclusive, supportive work environment with flexible Hybrid setup

Mansioni

• Deliver empathetic, accurate, and timely user support.
• Stay up to date on products and community standards to provide effective solutions.
• Make thoughtful, community-focused decisions in complex situations.
• Investigate and resolve user issues, including account access and abuse reports.
• Respond to user inquiries with professionalism, empathy, and efficiency.
• Leverage market-specific insights to identify scalable improvements in user support.
• Analyze data to optimize workflows and enhance user experience.
• Enforce Terms of Use by monitoring and addressing reports of abusive content.
• Identify trends and raise complex issues to the global team.

Conoscenze

Spanish/Italian proficiency

English proficiency

Empathy

Proactivity

Analytical mindset

Data-driven decision making

Community platform familiarity

Performance bonus

Relocation support

Career development

Flexible / adaptive work

Descrizione del lavoro

Cross Border Talents is hiring a Customer Service Representative to support a global online community from Greece. You will deliver empathetic, high-quality assistance, handling account access issues and abuse reports while upholding community standards.

The role offers remote work from within Greece, with a hybrid and adaptable working environment and ongoing training. You will work with Spanish or Italian at C1-C2, English at B2, and benefit from a performance bonus, relocation support, and