Remote Italian-Speaking Customer Support Pro

Cross Border Talents; Roma; Remote; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Relocation assistance

Continuous training

Flexible working conditions

Vibrant workplace culture

Job summary

Cross Border Talents is seeking a Remote Italian-speaking Customer Service Representative to support users from Athens, Greece. You will handle inquiries, uphold community standards, and resolve account issues with empathy and efficiency.

The role requires strong Italian (C2) and English (B2) skills, a proactive approach, and data-driven decision making. Relocation assistance, continuous training, and a flexible, international work environment are provided.

Qualifications

• Excellent communication with empathy and clarity.
• Italian proficiency at C2 level and strong English at B2.
• Experience in customer service and problem solving.

Responsibilities

• Provide empathetic, accurate, and timely support to users.
• Stay informed about products and community standards to offer effective solutions.
• Investigate and resolve user issues, including account support requests and reports of abusive content.
• Respond to inquiries with speed, quality, and empathy.
• Use market-specific knowledge to identify scalable improvements in user support.
• Analyze data to enhance user experience and improve workflows.

Skills

Interpersonal skills

Italian language (C2)

English language (B2)

Customer service

Problem solving

Job description

Cross Border Talents is seeking a Remote Italian-speaking Customer Service Representative to support users from Athens, Greece. You will handle inquiries, uphold community standards, and resolve account issues with empathy and efficiency.

The role requires strong Italian (C2) and English (B2) skills, a proactive approach, and data-driven decision making. Relocation assistance, continuous training, and a flexible, international work environment are provided.