Remote Spanish/Italian Customer Support Greece

Cross Border Talents; Roma; Remoto; EUR 24.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Performance bonus

Relocation support

Career development

Hybrid/remote flexibility

Descrizione del lavoro

Cross Border Talents is seeking a Customer Service Representative to support a global online community from Greece. You will deliver empathetic, high-quality assistance, resolve issues, and enforce community standards while working remotely from Greece or other eligible locations.

We value empathy, excellence, and innovation, offering relocation support, performance bonuses, and ongoing career development in an inclusive, international environment.

Competenze

• Spanish or Italian at C1-C2 level (native or near-native).
• English at B2 level or higher.
• Excellent interpersonal and communication skills with empathy.
• Proactive and community-oriented mindset.
• Strong analytical skills and attention to detail.
• Familiarity with online communities or social platforms (training provided).
• Performance bonus included.
• Relocation support to Greece.
• Career development and mentorship.
• Hybrid, international, and inclusive workplace culture.

Mansioni

• Deliver empathetic, accurate, and timely user support.
• Stay up to date on products and community standards to provide effective solutions.
• Make thoughtful, community-focused decisions in complex situations.
• Investigate and resolve user issues, including account access and abuse reports.
• Respond to user inquiries with professionalism, empathy, and efficiency.
• Leverage market-specific insights to identify scalable improvements in user support.
• Analyze data to optimize workflows and enhance user experience.
• Enforce Terms of Use by monitoring and addressing reports of abusive content.
• Identify trends and escalate emerging or complex issues to the global team.

Conoscenze

Spanish/Italian C1-C2

English B2+

Descrizione del lavoro

Cross Border Talents is seeking a Customer Service Representative to support a global online community from Greece. You will deliver empathetic, high-quality assistance, resolve issues, and enforce community standards while working remotely from Greece or other eligible locations.

We value empathy, excellence, and innovation, offering relocation support, performance bonuses, and ongoing career development in an inclusive, international environment.