Remote Customer Support — Spanish/Italian (Greece)

Cross Border Talents; Milano; Hybrid; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Performance bonus

Relocation support

Career development

Hybrid work model

Training provided

Job summary

Cross Border Talents is hiring a Customer Service Representative to support a global online community from within Greece. You will deliver empathetic, timely user support and uphold community standards while collaborating with an international team.

The role offers remote work within Greece with hybrid flexibility and ongoing training, career development, and relocation assistance. Ideal candidates communicate in Spanish or Italian at a high level, with English at B2 or higher.

Qualifications

• Bilingual in Spanish or Italian at C1-C2 level
• English at least B2 level
• Strong interpersonal and communication skills with empathy
• Analytical mindset with attention to detail
• Willingness to learn and follow community standards

Responsibilities

• Deliver empathetic, accurate, and timely user support.
• Stay up to date on products and community standards to provide effective solutions.
• Make thoughtful, community-focused decisions in complex situations.
• Investigate and resolve user issues, including account access and abuse reports.
• Respond to user inquiries with professionalism, empathy, and efficiency.
• Leverage market-specific insights to identify scalable improvements in user support.
• Analyze data to optimize workflows and enhance user experience.
• Enforce Terms of Use by monitoring and addressing reports of abusive content.
• Identify trends and escalate emerging or complex issues to the global team.

Skills

Spanish/Italian proficiency

English (B2)

Empathy

Analytical skills

Data-driven mindset

Job description

Cross Border Talents is hiring a Customer Service Representative to support a global online community from within Greece. You will deliver empathetic, timely user support and uphold community standards while collaborating with an international team.

The role offers remote work within Greece with hybrid flexibility and ongoing training, career development, and relocation assistance. Ideal candidates communicate in Spanish or Italian at a high level, with English at B2 or higher.