Remote Italian-Speaking Customer Support Specialist

Cross Border Talents; Napoli; Remoto; EUR 12.000 - 16.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation assistance

International team

Continuous training and career growth

Descrizione del lavoro

Cross Border Talents is hiring a Remote Italian speaking Customer Service Representative to support users from Athens, Greece. This international role is fully remote.

You will provide empathetic, accurate, and timely help, stay informed about products and community standards, and advocate for the community's best interests.

Relocation assistance is available for candidates outside Greece, with salary 1100 EUR gross per month (x14) plus a monthly bonus up to 200 EUR.

Competenze

• Exceptional interpersonal skills with empathetic communication in Italian (C2) and English (B2).
• A proactive attitude with a bias toward doing what’s right for the community.
• Attention to detail and a results-driven mindset.
• Ability to analyze data and identify trends to enhance workflows.

Mansioni

• Provide empathetic, accurate, and timely support to the users.
• Stay informed about the products and community standards to offer effective solutions.
• Make thoughtful decisions while advocating for the community's best interests.
• Investigate and resolve user issues, including account support requests and reports of abusive content.
• Respond to inquiries with speed, quality, and empathy.
• Use market-specific knowledge to identify scalable improvements in user support.
• Analyze data to enhance user experience and improve workflows.
• Enforce Terms of Use by monitoring and addressing abuse reports.
• Spot trends and elevate complex issues to the global team when necessary.

Conoscenze

interpersonal skills

Italian

English

Descrizione del lavoro

Cross Border Talents is hiring a Remote Italian speaking Customer Service Representative to support users from Athens, Greece. This international role is fully remote.

You will provide empathetic, accurate, and timely help, stay informed about products and community standards, and advocate for the community's best interests.

Relocation assistance is available for candidates outside Greece, with salary 1100 EUR gross per month (x14) plus a monthly bonus up to 200 EUR.