Remote Multilingual Support (FR/ES/IT) — Relocate to Greece

Cross Border Talents; Roma; Remote; EUR 27,000 - 42,000; Full time

Benefits offered by this job

Relocation support

Performance bonus

Career development opportunities

Hybrid work options

Job summary

Cross Border Talents is seeking a Remote Customer Support specialist fluent in French, Italian, or Spanish with relocation to Greece. You will deliver empathetic user support for a global online community, applying community standards and leveraging data to improve workflows.

The role offers a flexible remote setup from Greece and opportunities for career development. The position requires strong language skills, empathy, and the ability to handle complex inquiries while maintaining high-quality

Qualifications

• C1-C2 level in French OR Spanish OR Italian (native or near-native).
• English: B2 level or higher.
• Excellent interpersonal and communication skills with empathy.
• Proactive and community-oriented mindset.
• Strong analytical skills with attention to detail.
• Ability to interpret and apply community standards consistently.
• Familiarity with online communities or social platforms (training provided).

Responsibilities

• Deliver empathetic, accurate, and timely user support.
• Stay up to date on products and community standards to provide effective solutions.
• Make thoughtful, community-focused decisions in complex situations.
• Investigate and resolve user issues, including account access and abuse reports.
• Respond to user inquiries with professionalism, empathy, and efficiency.
• Analyze data to optimize workflows and enhance user experience.
• Enforce Terms of Use by monitoring and addressing reports of abusive content.
• Identify trends and elevate emerging or complex issues to the global team.

Job description

Cross Border Talents is seeking a Remote Customer Support specialist fluent in French, Italian, or Spanish with relocation to Greece. You will deliver empathetic user support for a global online community, applying community standards and leveraging data to improve workflows.

The role offers a flexible remote setup from Greece and opportunities for career development. The position requires strong language skills, empathy, and the ability to handle complex inquiries while maintaining high-quality