Remote Italian-Speaking Customer Support Rep (Athens)

Cross Border Talents; Torino; Remote; EUR 15,000 - 18,000; Full time

Benefits offered by this job

Relocation assistance

Performance bonus

Continuous training and career growth

Flexible working conditions

Job summary

Cross Border Talents is seeking a Remote Italian-speaking Customer Service Representative to provide empathetic, timely support to a global user community from Athens, Greece. You will stay informed on products and community standards, resolving issues and enforcing Terms of Use with professionalism.

The role emphasizes data-driven improvements, clear communication in Italian (C2) and English (B2), and a proactive, community-first mindset.

Qualifications

• Exceptional interpersonal skills with empathetic and clear communication in Italian (C2) and English (B2).
• Proactive attitude focused on community needs.
• Attention to detail and results-driven mindset.
• Ability to analyze data and identify trends to improve workflows.
• Training will be provided on products and community standards.

Responsibilities

• Provide empathetic, accurate, and timely support to users.
• Stay informed about products and community standards to offer effective solutions.
• Investigate and resolve user issues, including account support requests and abuse reports.
• Respond to inquiries with speed, quality, and empathy.
• Use market-specific knowledge to identify scalable improvements in user support.
• Analyze data to enhance user experience and improve workflows.
• Enforce Terms of Use by monitoring and addressing abuse reports.
• Spot trends and escalate complex issues to the global team when necessary.

Skills

Interpersonal skills

Italian language (C2)

English language (B2)

Empathy

Communication

Job description

Cross Border Talents is seeking a Remote Italian-speaking Customer Service Representative to provide empathetic, timely support to a global user community from Athens, Greece. You will stay informed on products and community standards, resolving issues and enforcing Terms of Use with professionalism.

The role emphasizes data-driven improvements, clear communication in Italian (C2) and English (B2), and a proactive, community-first mindset.