Remote Italian-Speaking Customer Support Rep (Athens)

Cross Border Talents; Torino; Remoto; EUR 15.000 - 18.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation assistance

Performance bonus

Continuous training and career growth

Flexible working conditions

Descrizione del lavoro

Cross Border Talents is seeking a Remote Italian-speaking Customer Service Representative to provide empathetic, timely support to a global user community from Athens, Greece. You will stay informed on products and community standards, resolving issues and enforcing Terms of Use with professionalism.

The role emphasizes data-driven improvements, clear communication in Italian (C2) and English (B2), and a proactive, community-first mindset.

Competenze

• Exceptional interpersonal skills with empathetic and clear communication in Italian (C2) and English (B2).
• Proactive attitude focused on community needs.
• Attention to detail and results-driven mindset.
• Ability to analyze data and identify trends to improve workflows.
• Training will be provided on products and community standards.

Mansioni

• Provide empathetic, accurate, and timely support to users.
• Stay informed about products and community standards to offer effective solutions.
• Investigate and resolve user issues, including account support requests and abuse reports.
• Respond to inquiries with speed, quality, and empathy.
• Use market-specific knowledge to identify scalable improvements in user support.
• Analyze data to enhance user experience and improve workflows.
• Enforce Terms of Use by monitoring and addressing abuse reports.
• Spot trends and escalate complex issues to the global team when necessary.

Conoscenze

Interpersonal skills

Italian language (C2)

English language (B2)

Empathy

Communication

Descrizione del lavoro

Cross Border Talents is seeking a Remote Italian-speaking Customer Service Representative to provide empathetic, timely support to a global user community from Athens, Greece. You will stay informed on products and community standards, resolving issues and enforcing Terms of Use with professionalism.

The role emphasizes data-driven improvements, clear communication in Italian (C2) and English (B2), and a proactive, community-first mindset.