Remote Renewal & Upsell Specialist - Cybersecurity

Nozomi Networks Inc.; Cuneo; Remote; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Salute e Benessere

Benefici finanziari

Equilibrio tra vita privata e lavoro

Tempo flessibile illimitato

Job summary

Nozomi Networks Inc. cerca un account renewal manager per gestire i rinnovi negli account del Middle East, collaborando con vendite e customer success per mantenere e espandere i rapporti.

Gestirà l’intero ciclo di rinnovo, identificherà rischi e opportunità di upsell per sostenere la rete di vendita sul campo, coordinandosi con supporto e formazione per risolvere questioni tecniche prima delle scadenze.

Qualifications

• Track record in renewal, sales or customer service within Cybersecurity or IT.
• Strong customer experience track record.
• Tenacious, target-driven with attention to detail.
• Excellent written and oral communication; strong listening and presentation skills.
• Ability to work remotely and stay motivated.
• Strong customer management and time management skills.
• Salesforce or similar CRM experience.
• Fluent in English; Arabic highly valuable.
• Strong MS Excel skills.

Responsibilities

• Identify renewal opportunities by understanding customer needs and preserving relationships.
• Support sales, partners and distributors on renewals.
• Manage pipeline and deliver quota targets consistently.
• Partner with Sales and Customer Success on top risks and red accounts.
• Forecast renewals and address any gap or risk of slipping.
• Collaborate with Sales to identify early upsell opportunities for field sales.
• Participate in weekly forecasts, reports, and reviews.
• Provide visibility to regional renewal trends to Global Renewal Manager.
• Coordinate with support/training to resolve technical questions before renewal date.
• Embody company culture and mission with transparency and trust.

Skills

Renewal management

CRM (Salesforce)

English fluency

Arabic language

Forecasting

Cross-functional collaboration

MS Excel

Communication skills

Tools

Salesforce

Job description

Nozomi Networks Inc. cerca un account renewal manager per gestire i rinnovi negli account del Middle East, collaborando con vendite e customer success per mantenere e espandere i rapporti.

Gestirà l’intero ciclo di rinnovo, identificherà rischi e opportunità di upsell per sostenere la rete di vendita sul campo, coordinandosi con supporto e formazione per risolvere questioni tecniche prima delle scadenze.