Sales Renewals Representative (north EMEA)

Nozomi Networks Inc.; Bergamo; Remote; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Health & Wellness

Financial

Work-Life Balance

Unparalleled Flexible Time-Off

Job summary

Nozomi Networks Inc. sta cercando un Account Manager specializzato nei rinnovi per mercati internazionali.

Gestirai il ciclo di rinnovo end-to-end, collaborando con vendita e successo cliente per preservare e far crescere le relazioni con i clienti esistenti, con particolare attenzione alle opportunità di upsell. Riconoscerai rischi, prevedrai previsioni, coordinerai con supporto e formazione per risolvere questioni tecniche prima delle date di rinnovo e contribuirai alla protezione delle

Qualifications

• Esperienza comprovata nel rinnovo, vendite o servizio clienti in Cybersecurity o IT.
• Ottime capacità di comunicazione scritta e verbale; orientamento al cliente.

Responsibilities

• Identificare opportunità di rinnovo identificando esigenze e preservando le relazioni.
• Supportare vendite, partner e distributori sui rinnovi.
• Gestire pipeline e raggiungere gli obiettivi di quota.
• Collaborare con Sales e Customer Success sui rischi principali e sugli account criticati.
• Prevedere i rinnovi e gestire eventuali gap o rischi di slittamento.
• Collaborare con vendite per individuare opportunità di upsell precoci.
• Partecipare a previsioni settimanali, report e revisioni.
• Fornire visibilità sulle tendenze di rinnovo regionali al Global Renewal Manager.
• Coordinarsi con supporto/ formazione per risolvere questioni tecniche prima della data di rinnovo.
• Rappresentare la cultura aziendale con trasparenza e fiducia.

Skills

Renewal management

Cybersecurity knowledge

CRM (Salesforce)

English fluency

Arabic language

Communication

Pipeline management

Customer relationship management

Tools

Salesforce

Job description

Overview

In this role you will manage renewal opportunities for Middle East accounts, collaborating with sales and customer success to preserve and grow relationships. You will own the renewal cycle end-to-end, forecast risks, and identify upsell potential to support field sales. You'll work with support and training to resolve technical questions before renewal due dates, contributing to Nozomi Networks' mission to protect critical infrastructure. The role combines account management, pipeline discipline, and cross-functional collaboration in a global cyber security context.

Retribuzione / Benefits

• Health & Wellness
• Financial
• Work-Life Balance
• Unparalleled Flexible Time-Off

Responsabilità

• Identify renewal opportunities by understanding customer needs and preserving relationships
• Support sales, partners and distributors on renewals
• Manage pipeline and deliver quota targets consistently
• Partner with Sales and Customer Success on top risks and red accounts
• Forecast renewals and address any gap or risk of slippingCollaborate with Sales to identify early upsell opportunities for field sales
• Participate in weekly forecasts, reports, and reviews
• Provide visibility to regional renewal trends to Global Renewal Manager
• Coordinate with support/training to resolve technical questions before renewal date
• Embody company culture and mission with transparency and trust

Requisiti fondamentali

• Track record in renewal, sales or customer service within Cybersecurity or IT
• Strong customer experience track record
• Tenacious, target-driven with attention to detail
• Excellent written and oral communication; strong listening and presentation skills
• Ability to work remotely and stay motivated
• Strong customer management and time management skills
• Salesforce or similar CRM experience
• Fluent in English; Arabic highly valuable
• Strong MS Excel skills

• Excellent communication
• Motivation and self-starting attitude
• Relationship building
• Cross-functional collaboration
• Salesforce or similar CRM
• MS Excel