Remote Cybersecurity Renewals Specialist

Nozomi Networks Inc.; Lecce; Remote; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Health & Wellness

Financial

Work-Life Balance

Unparalleled Flexible Time-Off

Job summary

Nozomi Networks Inc. is seeking a Renewal Manager to own the renewal cycle for Middle East accounts, collaborating with sales and customer success to preserve and grow relationships.

You will forecast risks, identify upsell potential, and coordinate with support for timely resolutions before renewal dates. The role combines account management, pipeline discipline, and cross-functional collaboration within a global cybersecurity context, with remote work capabilities and a focus on renewal

Qualifications

• Track record in renewal, sales or customer service within Cybersecurity or IT.
• Strong customer experience track record.
• Tenacious, target-driven with attention to detail.
• Excellent written and oral communication; strong listening and presentation skills.
• Ability to work remotely and stay motivated.
• Strong customer management and time management skills.
• Salesforce or similar CRM experience.
• Fluent in English; Arabic highly valuable.
• Strong MS Excel skills.

Responsibilities

• Identify renewal opportunities by understanding customer needs and preserving relationships.
• Support sales, partners and distributors on renewals.
• Manage pipeline and deliver quota targets consistently.
• Partner with Sales and Customer Success on top risks and red accounts.
• Forecast renewals and address any gap or risk of slipping.
• Collaborate with Sales to identify early upsell opportunities for field sales.
• Participate in weekly forecasts, reports, and reviews.
• Provide visibility to regional renewal trends to Global Renewal Manager.
• Coordinate with support/training to resolve technical questions before renewal date.
• Embody company culture and mission with transparency and trust.

Skills

Renewal management

CRM (Salesforce)

Excel

Communication

Time management

Relationship building

Cross-functional collaboration

Tools

Salesforce

CRM

Job description

Nozomi Networks Inc. is seeking a Renewal Manager to own the renewal cycle for Middle East accounts, collaborating with sales and customer success to preserve and grow relationships.

You will forecast risks, identify upsell potential, and coordinate with support for timely resolutions before renewal dates. The role combines account management, pipeline discipline, and cross-functional collaboration within a global cybersecurity context, with remote work capabilities and a focus on renewal