Sales Renewals Representative (north EMEA)

Nozomi Networks Inc.; Napoli; Remote; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Health & Wellness

Financial

Work-Life Balance

Unparalleled Flexible Time-Off

Job summary

Nozomi Networks Inc. cerca un manager di account per guidare il ciclo di rinnovo end-to-end con focus su account Middle East.

Lavorerai con Sales e Customer Success per preservare relazioni e identificare opportunità di crescita, gestendo rischi e forecast settimanali. È richiesto track record in renewal o servizio al cliente nel cybersecurity/IT, eccellenti abilità comunicative e capacità di lavorare remotamente in un contesto internazionale.

Qualifications

• Esperienza nel renewal e gestione account in contesti Cybersecurity o IT.
• Ottime capacità di relazione con i clienti e gestione pipeline.
• Comunicazione scritta e orale eccellente; ascolto attivo e presentazione.
• Capacità di lavorare in remoto e motivazione autonoma.
• Gestione clienti e time management efficaci.
• Esperienza in CRM (Salesforce o simili).
• Conoscenza avanzata di MS Excel.
• Inglese fluente; l'arabo è un plus significativo.

Responsibilities

• Identificare opportunità di rinnovo comprendendo le esigenze del cliente.
• Sostenere vendite, partner e distributori sui rinnovi.
• Gestire pipeline e raggiungere quote regolari.
• Collaborare con Sales e Customer Success sui rischi principali.
• Prevedere rinnovi e gestire eventuali gap o rischi di slittamento.
• Collaborare con Sales per opportunità di upsell precoce.
• Partecipare a previsioni settimanali, report e revisioni.
• Garantire visibilità sulle tendenze di rinnovo a livello globale.

Skills

Account management

Customer experience

Communication

Remote work

Time management

CRM: Salesforce

MS Excel

English fluency

Arabic language (val.

Tools

Salesforce

Job description

Overview

In this role you will manage renewal opportunities for Middle East accounts, collaborating with sales and customer success to preserve and grow relationships. You will own the renewal cycle end-to-end, forecast risks, and identify upsell potential to support field sales. You'll work with support and training to resolve technical questions before renewal due dates, contributing to Nozomi Networks' mission to protect critical infrastructure. The role combines account management, pipeline discipline, and cross-functional collaboration in a global cyber security context.

Retribuzione / Benefits

• Health & Wellness
• Financial
• Work-Life Balance
• Unparalleled Flexible Time-Off

Responsabilità

• Identify renewal opportunities by understanding customer needs and preserving relationships
• Support sales, partners and distributors on renewals
• Manage pipeline and deliver quota targets consistently
• Partner with Sales and Customer Success on top risks and red accounts
• Forecast renewals and address any gap or risk of slippingCollaborate with Sales to identify early upsell opportunities for field sales
• Participate in weekly forecasts, reports, and reviews
• Provide visibility to regional renewal trends to Global Renewal Manager
• Coordinate with support/training to resolve technical questions before renewal date
• Embody company culture and mission with transparency and trust

Requisiti fondamentali

• Track record in renewal, sales or customer service within Cybersecurity or IT
• Strong customer experience track record
• Tenacious, target-driven with attention to detail
• Excellent written and oral communication; strong listening and presentation skills
• Ability to work remotely and stay motivated
• Strong customer management and time management skills
• Salesforce or similar CRM experience
• Fluent in English; Arabic highly valuable
• Strong MS Excel skills

• Excellent communication
• Motivation and self-starting attitude
• Relationship building
• Cross-functional collaboration
• Salesforce or similar CRM
• MS Excel