Sales Renewals Representative (north EMEA)

Nozomi Networks Inc.; Chieti; Remote; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Health & Wellness

Financial

Work-Life Balance

Unparalleled Flexible Time-Off

Job summary

Nozomi Networks Inc. is seeking an account renewals specialist focused on Middle East accounts, collaborating with sales and customer success to preserve and grow relationships.

You will own the renewal cycle end-to-end, forecast risks, and identify upsell potential. You will work with support and training to resolve technical questions before renewal dates, contributing to the mission to protect critical infrastructure.

Qualifications

• Track record in renewal, sales or customer service within Cybersecurity or IT.
• Strong customer experience track record.
• Tenacious, target-driven with attention to detail.
• Excellent written and oral communication; strong listening and presentation skills.
• Ability to work remotely and stay motivated.
• Strong customer management and time management skills.
• Salesforce or similar CRM experience.
• Fluent in English; Arabic highly valuable.
• Strong MS Excel skills.

Responsibilities

• Identify renewal opportunities by understanding customer needs and preserving relationships.
• Support sales, partners and distributors on renewals.
• Manage pipeline and deliver quota targets consistently.
• Partner with Sales and Customer Success on top risks and red accounts.
• Forecast renewals and address any gap or risk of slipping.
• Collaborate with Sales to identify early upsell opportunities for field sales.
• Participate in weekly forecasts, reports, and reviews.
• Provide visibility to regional renewal trends to Global Renewal Manager.
• Coordinate with support/training to resolve technical questions before renewal date.
• Embody company culture and mission with transparency and trust.

Tools

Salesforce

MS Excel

Job description

Overview

In this role you will manage renewal opportunities for Middle East accounts, collaborating with sales and customer success to preserve and grow relationships. You will own the renewal cycle end-to-end, forecast risks, and identify upsell potential to support field sales. You’ll work with support and training to resolve technical questions before renewal due dates, contributing to Nozomi Networks’ mission to protect critical infrastructure. The role combines account management, pipeline discipline, and cross-functional collaboration in a global cyber security context.

Retribuzione / Benefits

• Health & Wellness
• Financial
• Work-Life Balance
• Unparalleled Flexible Time-Off

Responsabilità

• Identify renewal opportunities by understanding customer needs and preserving relationships
• Support sales, partners and distributors on renewals
• Manage pipeline and deliver quota targets consistently
• Partner with Sales and Customer Success on top risks and red accounts
• Forecast renewals and address any gap or risk of slipping
• Collaborate with Sales to identify early upsell opportunities for field sales
• Participate in weekly forecasts, reports, and reviews
• Provide visibility to regional renewal trends to Global Renewal Manager
• Coordinate with support/training to resolve technical questions before renewal date
• Embody company culture and mission with transparency and trust

Requisiti fondamentali

• Track record in renewal, sales or customer service within Cybersecurity or IT
• Strong customer experience track record
• Tenacious, target-driven with attention to detail
• Excellent written and oral communication; strong listening and presentation skills
• Ability to work remotely and stay motivated
• Strong customer management and time management skills
• Salesforce or similar CRM experience
• Fluent in English; Arabic highly valuable
• Strong MS Excel skills

• Excellent communication
• Motivation and self-starting attitude
• Relationship building
• Cross-functional collaboration
• Salesforce or similar CRM
• MS Excel