Remote Italian Tech Support Specialist (Portugal)

Cbtalents; Palermo; In loco; EUR 25.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation support

Remote work model

Competitive salary

Descrizione del lavoro

cbtalents is hiring an Italian-speaking Technical Customer Support Specialist for a Portugal-based project. This remote role requires fluency in Italian and English and a passion for helping customers with technical inquiries.

You will troubleshoot issues, document cases accurately, and communicate clear solutions while delivering positive customer experiences. Relocation support is available for eligible candidates, and the position is remote with Portugal-based eligibility.

Competenze

• Fluent in Italian and English.
• Experience in customer service is preferred.
• Willingness to work remotely and adapt to a distributed team.

Mansioni

• Provide technical customer service and support.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle customer inquiries and complaints with professionalism and empathy.
• Clearly explain technical solutions to customers.
• Track customer issues and ensure accurate documentation.
• Follow up on cases until resolution.
• Maintain a positive customer experience and build customer loyalty.

Conoscenze

Italian

English

Communication skills

Problem solving

Descrizione del lavoro

cbtalents is hiring an Italian-speaking Technical Customer Support Specialist for a Portugal-based project. This remote role requires fluency in Italian and English and a passion for helping customers with technical inquiries.

You will troubleshoot issues, document cases accurately, and communicate clear solutions while delivering positive customer experiences. Relocation support is available for eligible candidates, and the position is remote with Portugal-based eligibility.