Remote Italian-English Tech Support Specialist (Portugal)

Cbtalents; Bari; Remoto; EUR 22.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation support

Remote work in Portugal

Competitive salary

Descrizione del lavoro

Cbtalents is seeking an Italian-speaking Technical Customer Support Specialist for a Portugal-based remote role. You will handle customer inquiries in Italian and English, troubleshoot technical issues, and document cases to ensure smooth resolutions.

Candidates must be based in Portugal or be willing to relocate; relocation support is provided. This role focuses on delivering outstanding customer experiences and building loyalty in a bilingual environment.

Competenze

• Fluent in Italian and English.
• Experience in customer service or tech support preferred.
• Strong communication and problem-solving abilities.

Mansioni

• Provide technical customer service and support.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle inquiries and complaints with professionalism and empathy.
• Clearly explain technical solutions to customers.
• Track issues and ensure accurate documentation.
• Follow up on cases until resolution.
• Maintain a positive customer experience and build customer loyalty.

Conoscenze

Italian

English

Customer service

Communication

Descrizione del lavoro

Cbtalents is seeking an Italian-speaking Technical Customer Support Specialist for a Portugal-based remote role. You will handle customer inquiries in Italian and English, troubleshoot technical issues, and document cases to ensure smooth resolutions.

Candidates must be based in Portugal or be willing to relocate; relocation support is provided. This role focuses on delivering outstanding customer experiences and building loyalty in a bilingual environment.