Remote Italian Tech Support Specialist (Portugal)

Cbtalents; Foggia; Remoto; EUR 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation support

Descrizione del lavoro

CBTalents is hiring an Italian-speaking Technical Customer Support Specialist for a remote role based in Portugal. You will provide customer support in Italian and English, troubleshoot technical inquiries, and document cases to improve the customer experience.

Relocation support is provided for eligible candidates, and candidates must be based in Portugal or be willing to relocate. Prior customer service experience is preferred, with strong communication and problem-solving skills expected.

Competenze

• Fluent in Italian and English
• Tech-savvy with aptitude for troubleshooting
• Strong communication and problem-solving skills
• Empathetic and patient with customers

Mansioni

• Provide technical customer service and support
• Identify, troubleshoot, and resolve customer issues efficiently
• Handle inquiries and complaints with professionalism, empathy, and patience
• Clearly explain technical solutions to customers
• Track customer issues and ensure accurate documentation
• Follow up on cases until resolution
• Maintain a positive customer experience and build customer loyalty

Conoscenze

Italian-English fluency

Customer support

Technical troubleshooting

Descrizione del lavoro

CBTalents is hiring an Italian-speaking Technical Customer Support Specialist for a remote role based in Portugal. You will provide customer support in Italian and English, troubleshoot technical inquiries, and document cases to improve the customer experience.

Relocation support is provided for eligible candidates, and candidates must be based in Portugal or be willing to relocate. Prior customer service experience is preferred, with strong communication and problem-solving skills expected.