Italian Tech Support Specialist — Remote Portugal

Cbtalents; Cosenza; In loco; EUR 22.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Salary

Remote work model, based in Portugal

Relocation support provided

Descrizione del lavoro

CBtalents is seeking an Italian-speaking Technical Customer Support Specialist for a Portugal-based project. This remote role requires fluency in Italian and English and offers relocation support for eligible candidates.

You will troubleshoot technical inquiries, document cases, and ensure a positive customer experience while working from Portugal. Remote position with relocation assistance for eligible applicants.

Competenze

• Fluent in Italian and English required.
• Experience in customer service or tech support is preferred.
• Strong communication and problem-solving abilities are essential.
• Empathetic, patient, and customer-focused approach required.

Mansioni

• Provide technical customer service and support in Italian and English.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Document cases accurately and follow up until resolution.
• Explain technical solutions clearly to customers and maintain positive experience.

Conoscenze

Italian fluency

English fluency

Customer service experience

Problem solving

Communication skills

Empathy and patience

Detail oriented

Calm under pressure

Descrizione del lavoro

CBtalents is seeking an Italian-speaking Technical Customer Support Specialist for a Portugal-based project. This remote role requires fluency in Italian and English and offers relocation support for eligible candidates.

You will troubleshoot technical inquiries, document cases, and ensure a positive customer experience while working from Portugal. Remote position with relocation assistance for eligible applicants.