Italian Tech Support Specialist - Remote (Portugal-based)

Cbtalents; Messina; In loco; EUR 26.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Salary

Remote work model, based in Portugal

Relocation support provided

Descrizione del lavoro

CBtalents is hiring an Italian-speaking Technical Customer Support Specialist for a remote project based in Portugal.

You will support customers in Italian and English, troubleshoot technical issues, and document cases with care. Candidates must be based in Portugal or willing to relocate; relocation support is provided. Fluency in Italian and English and strong communication are essential for turning challenging interactions into positive outcomes.

Competenze

• Fluent in Italian and English.
• Strong communication and problem-solving abilities.
• Experience in customer service is preferred.

Mansioni

• Provide technical customer service and support.
• Identify, troubleshoot, and resolve customer issues.
• Document cases accurately and follow up until resolution.
• Explain technical solutions clearly to customers.
• Track customer issues and maintain records.
• Maintain positive customer experience and loyalty.

Conoscenze

Fluent Italian

Fluent English

Tech-savvy

Problem solving

Attention to detail

Empathy

Communication skills

Descrizione del lavoro

CBtalents is hiring an Italian-speaking Technical Customer Support Specialist for a remote project based in Portugal.

You will support customers in Italian and English, troubleshoot technical issues, and document cases with care. Candidates must be based in Portugal or willing to relocate; relocation support is provided. Fluency in Italian and English and strong communication are essential for turning challenging interactions into positive outcomes.