Remote Italian Support Agent - Greece Relocation

Career Nest Academy; Livorno Ferraris; Remote; EUR 123,000 - 190,000; Full time

Job summary

Career Nest Academy is hiring for a fully remote Italian-speaking customer support role based in Greece with a comprehensive relocation package. Candidates will work 5 days a week, 8 hours per day, with rotational shifts across 08:00–00:00 and must have Italian C1/C2 and English B2+ proficiency.

The position offers a gross salary of €1,045 per month paid in 14 installments, plus a performance bonus up to 15% based on targets and fully paid training from day one.

Qualifications

• Fluent Italian at C1/C2 level.
• English B2+ for training and internal communication.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting skills.
• Comfortable using CRM systems, digital tools, and multiple applications.
• Good attention to detail and accurate data entry.
• Ability to work independently in a remote environment.
• Flexible and comfortable working rotational shifts.
• Ability to work effectively in a fast-paced, international, multicultural team.

Responsibilities

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Skills

Italian fluency

English B2+

Customer focus

Problem solving

CRM usage

Data entry

Remote work

Team collaboration

Job description

Career Nest Academy is hiring for a fully remote Italian-speaking customer support role based in Greece with a comprehensive relocation package. Candidates will work 5 days a week, 8 hours per day, with rotational shifts across 08:00–00:00 and must have Italian C1/C2 and English B2+ proficiency.

The position offers a gross salary of €1,045 per month paid in 14 installments, plus a performance bonus up to 15% based on targets and fully paid training from day one.