Remote Italian-Speaking Customer Expert

AVEC Human Resources Services; Roma; Remote; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Work from Home Italian market

3–month nesting/training period

Clear KPIs: CSAT, AHT, SLA

Job summary

AVEC Human Resources Services is seeking Italian-speaking customer support professionals to handle interactions via email, live chat, social media and outbound calls, becoming product specialists who troubleshoot, process replacements and answer usage questions.

The role includes performing age verification when needed, registering product consumption, and driving engagement while using a suite of internal tools.

Qualifications

• Italian C1 or native.
• English B2 for training and internal communication.
• Strong written communication — clear, concise, professional.
• Ability to multitask across channels and tools.
• Typing speed of 25 wpm or more.
• Comfortable working with products in the tobacco/smoking‑related industry.
• Previous experience is a plus, but not mandatory.

Responsibilities

• Handle customer interactions via email, live chat, social media and outbound calls.
• Become a product specialist and help users with troubleshooting, replacements and usage questions.
• Perform age verification when needed.
• Make outbound calls to register product consumption and boost engagement.
• Work with a full ecosystem of internal tools (BMS, Zimbra, Teams, Infinity, Zendesk and more).
• Support customers who purchased innovative products and need guidance or updates.

Skills

Italian C1

English B2

Strong written communication

Typing 25 wpm

Multitasking across channels

Tools

BMS

Zimbra

Teams

Infinity

Zendesk

Job description

AVEC Human Resources Services is seeking Italian-speaking customer support professionals to handle interactions via email, live chat, social media and outbound calls, becoming product specialists who troubleshoot, process replacements and answer usage questions.

The role includes performing age verification when needed, registering product consumption, and driving engagement while using a suite of internal tools.