Italian Multichannel Support Specialist

Cross Border Talents; Sicilia; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Meal allowance

Health and life insurance

Relocation package

Onsite work

Job summary

Cross Border Talents is seeking a Customer Specialist to deliver high-quality support across phone, email, and chat. You will engage with customers in Italian and English, resolve inquiries about orders, accounts, products, and services, and work with internal teams to ensure smooth resolutions.

The role emphasizes a proactive, detail-oriented mindset in the travel sector, with opportunities for relocation support and an onsite office environment.

Qualifications

• Fluent in Italian (C1/C2) and English (B2)
• EU citizenship or valid Portuguese residency card
• Professional, detail-oriented and proactive mindset in Travel field

Responsibilities

• Provide friendly, professional customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to orders, accounts, products, and services.
• Understand customer needs and provide accurate, clear information.
• Handle questions, complaints and concerns efficiently while maintaining a positive approach.
• Record customer interactions and resolutions in internal systems.
• Collaborate with internal teams to resolve issues quickly and effectively.
• Identify recurring concerns and provide feedback to improve processes and service quality.

Skills

Analytical skills

Creative thinking

Communication abilities

Job description

Cross Border Talents is seeking a Customer Specialist to deliver high-quality support across phone, email, and chat. You will engage with customers in Italian and English, resolve inquiries about orders, accounts, products, and services, and work with internal teams to ensure smooth resolutions.

The role emphasizes a proactive, detail-oriented mindset in the travel sector, with opportunities for relocation support and an onsite office environment.