Remote Immuno System Hardware Support Specialist
Beckman Coulter - Diagnostics
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Vantaggi offerti da questo lavoro
Descrizione del lavoro
Beckman Coulter Diagnostics seeks a dedicated Hardware and Application Immuno System Technical Support Specialist to provide expert technical support for diagnostic hardware and immunoassay systems across Europe. The role focuses on troubleshooting, maintenance, and timely customer solutions, with proactive actions to improve service efficiency.
Ideal candidates have a Biomedical Engineering-related degree and at least 3 years in hardware/support within medical device environments.
Competenze
- Minimum of 3 years of experience in technical support for hardware systems.
- Excellent problem-solving skills to diagnose and resolve complex hardware issues.
- Strong verbal and written communication, with ability to convey technical information to non-technical users in English and Italian.
Mansioni
- Provide expert-level technical support for diagnostic hardware systems and peripherals.
- Respond to customer inquiries and coordinate with local engineers for on-site or virtual visits.
- Maintain in-depth product knowledge and training materials for diagnostic hardware.
- Monitor support metrics to identify trends and opportunities to improve service efficiency.
Conoscenze
Formazione
Descrizione del lavoro
Beckman Coulter Diagnostics seeks a dedicated Hardware and Application Immuno System Technical Support Specialist to provide expert technical support for diagnostic hardware and immunoassay systems across Europe. The role focuses on troubleshooting, maintenance, and timely customer solutions, with proactive actions to improve service efficiency.
Ideal candidates have a Biomedical Engineering-related degree and at least 3 years in hardware/support within medical device environments.
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