Remote EMEA Service Training & Customer Education Leader

Danaher Corporation; Milano; In loco; EUR 56.000 - 83.000; Tempo pieno

Vantaggi offerti da questo lavoro

Ticket Restaurant

Enhanced pension plan contributions

Supplementary health insurance

Descrizione del lavoro

Beckman Coulter Diagnostics is seeking a Service Training & Customer Education Programs Manager – EMEA to design, enable, and coordinate training for internal Service teams and external customers across the EMEA region.

The role builds scalable, data-driven learning solutions to strengthen technical and soft skills and enhance customer experience, reporting to the Senior Director of the Service Transformation Office EMEA.

Competenze

• Bachelor's degree in Business, Education, Learning & Development, Engineering, or related field.
• Minimum 5 years in Training, Learning & Development, Customer Education, Service Enablement, or related function.
• Experience designing and managing training programs across multiple countries and stakeholders.
• Proven project management and stakeholder management skills.
• Strong written and verbal communication skills in English.

Mansioni

• Design and lead Service Training and Customer Education programs across the EMEA region.
• Develop scalable learning strategies, curricula, and learning pathways covering both technical and professional capabilities.
• Drive the adoption of modern learning approaches, including digital, blended, and on-demand learning solutions.
• Ensure training and education programs align with business priorities, customer needs, and service objectives.
• Coordinate training delivery through internal and external partners, trainers, and subject matter experts.

Conoscenze

Project management

Stakeholder management

Communication skills

Learning & Development

Formazione

Bachelor's degree in Business, Education, Learning & Development, Engineering, or a related field

Strumenti

Learning Management Systems (LMS)

Digital learning platforms

Descrizione del lavoro

Beckman Coulter Diagnostics is seeking a Service Training & Customer Education Programs Manager – EMEA to design, enable, and coordinate training for internal Service teams and external customers across the EMEA region.

The role builds scalable, data-driven learning solutions to strengthen technical and soft skills and enhance customer experience, reporting to the Senior Director of the Service Transformation Office EMEA.