Remote Dispatch & Support Specialist - 3rd Shift

NOF; Mantova; In loco; EUR 22.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus opportunities

Vacation & Personal days

Paid Sick Time

Medical plans

401(k) with company match

Life insurance

Employee Assistance Program (EAP)

Dental & Vision options

Pet Insurance

Legal & Identity Protection

Descrizione del lavoro

Nest is seeking a remote-friendly Customer Support Associate for 3rd shift to connect clients with service providers and internal teams. You will dispatch ISPs across the U.S., track work orders, and ensure timely follow-up to close the loop on service requests.

The role emphasizes strong communication, multitasking, and teamwork in a fast-paced environment with comprehensive benefits and a supportive team culture.

Competenze

• 1–2 years of customer service experience.
• High school diploma or GED.
• Comfortable with computers and learning new systems.

Mansioni

• Be the friendly, professional first point of contact via phone, email, text, and chat.
• Dispatch and schedule Independent Service Providers (ISPs) across the U.S.
• Track, update, and manage work orders so nothing falls through the cracks.
• Follow up to confirm services are completed—then close the loop.
• Prioritize work based on urgency and service level agreements (SLAs).
• Collect invoices, signed work orders, and required documentation.
• Keep clear, detailed notes so everyone stays informed and aligned.
• Help onboard new service providers and support coverage needs.
• Problem-solve in real time, handle basic issues, and escalated when needed.
• Multitask like a pro—calls, systems, and updates all at once.
• Jump in to support teammates when things get busy.

Conoscenze

Customer service

Communication

Computer skills

Formazione

High school diploma or GED

Descrizione del lavoro

Nest is seeking a remote-friendly Customer Support Associate for 3rd shift to connect clients with service providers and internal teams. You will dispatch ISPs across the U.S., track work orders, and ensure timely follow-up to close the loop on service requests.

The role emphasizes strong communication, multitasking, and teamwork in a fast-paced environment with comprehensive benefits and a supportive team culture.