Resident Engineer

NETS-International Group; Italia; On-site; EUR 50,000 - 70,000; Full time

Job summary

A leading technology firm is seeking a skilled Resident Engineer to oversee on-site operations in Italy. This role involves troubleshooting networks, ensuring SLA compliance, and driving continuous improvements. The ideal candidate has over 5 years of telco operations experience and strong leadership abilities. Join a team dedicated to optimizing network performance and efficiency.

Qualifications

• Minimum 5+ years in telco operations or service delivery.
• Proven experience in troubleshooting Core & Edge networks.
• Strong knowledge of network monitoring and incident management.

Responsibilities

• End-to-End Trouble Ticket Resolution at the Technical Operations Center.
• Provide guidance to maintain network stability and performance.
• Act on complex network incidents ensuring swift resolution.

Skills

Troubleshooting and supporting Core & Edge networks

Strong knowledge of network monitoring

Excellent communication skills

Ability to lead multi-vendor teams

Education

5+ years in telco operations

Tools

ServiceNow or similar ITSM tools

Job description

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Direct message the job poster from NETS-International Group

We are seeking a highly skilled and experienced Resident Engineer to oversee and optimize our on-site operations. This permanent role requires a proactive individual with a strong technical background and proven ability to drive improvements in efficiency, safety, and performance.

Key Responsibilities

• End-to-End Trouble Ticket Resolution: Based at the Technical Operations Center (TOC) on a rotational shift schedule, this role serves as the critical bridge between the customer and L2/L3 support teams.
• Monitoring and ensuring SLA-compliant ticket acceptance.
• Executing initial case triage based on customer input.
• Assigning cases to the correct L2 or L3 support domain or soliciting further details.
• Actively facilitating and driving the ticket resolution process to completion.
• Operational Excellence: Provide expert guidance and hands-on support to operations teams to maintain network stability, performance, and security.
• Stakeholder Engagement: Coordinate closely with engineering teams, service providers, and operations leadership to align designs and deployments with project timelines and evolving requirements.
• Issue Resolution: Act on complex network incidents, ensuring rapid diagnosis and resolution to protect critical services.
• Documentation & Handover: Produce and maintain comprehensive documentation, including implementation guides and operational runbooks to support seamless handover to operations.
• Continuous Improvement: Identify opportunities to optimize designs, tools, and processes, leveraging lessons learned from previous large-scale network deployments.

Required Qualifications

• Minimum 5+ years in telco operations or service delivery, ideally within large-scale or high-availability environments.
• Proven experience in troubleshooting and supporting Core & Edge networks, SD-WAN, LAN/WLAN, and security solutions.
• Strong knowledge of network monitoring, incident management, and operational support processes.
• Ability to lead and coordinate multi-vendor and cross-functional teams in time-critical projects.
• Excellent communication skills to interface effectively with technical teams and senior stakeholders.

Preferred Qualifications

• Prior experience supporting international or large-scale operations (enterprise, telecom, or service provider).
• Certifications in relevant technologies (e.g., Cisco CCIE, Juniper JNCIP, or JNCIE).
• Experience with ServiceNow or similar ITSM tools.
• Deep understanding of troubleshooting Core & Edge network architectures, Wi‑Fi concepts, and security integration.
• Proficiency with network monitoring and management tools.
• Ability to create and interpret network diagrams, documentation, and operational playbooks.

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting and Telecommunications

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