Remote Travel Concierge & Support Specialist

Sawmilldcllc; Roma; Remoto; EUR 25.000 - 36.000; Tempo pieno

Descrizione del lavoro

Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role involves handling travel inquiries, providing trip support, and ensuring a smooth, stress-free experience from start to finish.

Based in a remote environment, you will communicate clearly via email, phone, and messaging platforms, manage itinerary changes, and offer guidance on destinations and travel requirements.

Competenze

• Strong written and verbal communication skills.
• Customer service experience preferred (travel, hospitality, call center, or support roles).
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a remote environment.

Mansioni

• Assist clients remotely via email, phone, and messaging platforms.
• Answer travel-related inquiries in a clear, professional, and friendly manner.
• Support itinerary updates, cancellations, changes, and special requests.
• Provide guidance on destinations, travel requirements, and agency procedures.
• Monitor upcoming trips and proactively communicate with clients when needed.
• Resolve issues efficiently while maintaining a positive customer experience.

Conoscenze

Written communication

Verbal communication

Customer service

Organizational skills

Remote work independence

Descrizione del lavoro

Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role involves handling travel inquiries, providing trip support, and ensuring a smooth, stress-free experience from start to finish.

Based in a remote environment, you will communicate clearly via email, phone, and messaging platforms, manage itinerary changes, and offer guidance on destinations and travel requirements.