Customer Support - Dispatch/Following Up

NOF; Mantova; In loco; EUR 22.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus opportunities

Vacation & Personal days

Paid Sick Time

Medical plans

401(k) with company match

Life insurance

Employee Assistance Program (EAP)

Dental & Vision options

Pet Insurance

Legal & Identity Protection

Descrizione del lavoro

Nest is seeking a remote-friendly Customer Support Associate for 3rd shift to connect clients with service providers and internal teams. You will dispatch ISPs across the U.S., track work orders, and ensure timely follow-up to close the loop on service requests.

The role emphasizes strong communication, multitasking, and teamwork in a fast-paced environment with comprehensive benefits and a supportive team culture.

Competenze

• 1–2 years of customer service experience.
• High school diploma or GED.
• Comfortable with computers and learning new systems.

Mansioni

• Be the friendly, professional first point of contact via phone, email, text, and chat.
• Dispatch and schedule Independent Service Providers (ISPs) across the U.S.
• Track, update, and manage work orders so nothing falls through the cracks.
• Follow up to confirm services are completed—then close the loop.
• Prioritize work based on urgency and service level agreements (SLAs).
• Collect invoices, signed work orders, and required documentation.
• Keep clear, detailed notes so everyone stays informed and aligned.
• Help onboard new service providers and support coverage needs.
• Problem-solve in real time, handle basic issues, and escalated when needed.
• Multitask like a pro—calls, systems, and updates all at once.
• Jump in to support teammates when things get busy.

Conoscenze

Customer service

Communication

Computer skills

Formazione

High school diploma or GED

Descrizione del lavoro

Customer Support - Dispatch/Following Up

Job Category: ACT Support

Requisition Number: CUSTO001635

• Full-Time
• On-site

Locations

Showing 1 location

Mantua
Sewell, NJ 08080, USA

Description

ACT Support Associate - 3rd Shift

Location: Remote
3rd Shift - Wednesday to Saturday from 9PM - 7AM ET.

Fast-paced role. Big support. Strong benefits.

If you like staying busy, helping people, and being part of a team that actually works together—this might be your next move.

Who We Are

NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we’ve partnered with multi-site organizations to deliver real cost savings through industry-leading technology, operational excellence, and a deep understanding of our clients’ brand standards.

We believe great service starts with great people—and we invest in teams that care about doing things right.

What You’ll Do

You’ll be right in the middle of the action—connecting clients, service providers, and internal teams to keep operations running smoothly.

• Be the friendly, professional first point of contact via phone, email, text, and chat
• Dispatch and schedule Independent Service Providers (ISPs) across the U.S.
• Track, update, and manage work orders so nothing falls through the cracks
• Follow up to confirm services are completed—then close the loop
• Prioritize work based on urgency and service level agreements (SLAs)
• Collect invoices, signed work orders, and required documentation
• Keep clear, detailed notes so everyone stays informed and aligned
• Help onboard new service providers and support coverage needs
• Problem-solve in real time, handle basic issues, and escalated when needed
• Multitask like a pro—calls, systems, and updates all at once
• Jump in to support teammates when things get busy

Busy? Yes. Boring? Never.

Who Thrives in This Role

• People who enjoy fast-paced, high-energy environments
• Team players who like collaborating and supporting others
• Strong communicators who keep things professional and positive
• Organized multitaskers who stay cool under pressure

Requirements:

• High school diploma or GED
• 1–2 years of customer service experience
• Comfortable with computers and learning new systems
• Starting at $22/hr
• Bonus opportunities
• 40 hours Vacation + 32 hours Personal (Year 1)
• 40 hours Paid Sick Time
• Medical plans – NEST helps cover the cost
• 401(k) with company match
• Employer-paid life insurance ($15,000)
• Employee Assistance Program (EAP)
• Optional Dental, Vision, Pet Insurance, Legal & Identity Protection

Our Values

• Innovation: Delivering real cost-saving strategies through technology and operational excellence
• Helping: Supporting our clients, communities, service providers, and employees
• Together:Building trusted partnerships through respect, teamwork, and exceptional service

Equal Opportunity Employer

NEST is proud to be an Equal Opportunity and Equal Pay Employer. We are committed to creating an inclusive workplace and provide reasonable accommodations for qualified individuals with disabilities.

Pre-Employment Requirements

Before officially joining NEST, candidates must successfully complete:

• A pre-employment skills assessment
• Background check
• Drug screening

We’re excited to meet you.

Qualifications

Behaviors

Preferred

Thought Provoking

Capable of making others think deeply on a subject

Innovative

Consistently introduces new ideas and demonstrates original thinking

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Goal Completion

Inspired to perform well by the completion of tasks

Self-Starter

Inspired to perform without outside help

Peer Recognition

Inspired to perform well by the praise of coworkers

Financial

Inspired to perform well by monetary reimbursement

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.