Remote Travel Support Specialist

Sawmilldcllc; Milano; Remote; EUR 22,000 - 30,000; Full time

Benefits offered by this job

100% remote work

Full training

Growth opportunities

Travel-related perks

Job summary

Sawmilldcllc is seeking a Remote Travel Customer Representative to assist travelers before, during, and after trips. This 100% work-from-home role focuses on delivering helpful, friendly support via email, phone, and chat.

You will handle inquiries, support itineraries, and provide guidance on destinations and requirements, while staying organized and proactive in communicating with clients. Join a remote, supportive team with training, opportunities for growth, and access to travel-related

Qualifications

• Strong written and verbal communication skills.
• Customer service experience in travel, hospitality, call center, or support roles preferred.
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a remote environment.
• Able to learn new systems, tools, and processes quickly.
• Passionate about travel and helping others travel with confidence.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Answer travel-related inquiries clearly and professionally.
• Support itinerary updates, cancellations, changes, and special requests.
• Provide guidance on destinations, travel requirements, and agency procedures.
• Monitor upcoming trips and proactively communicate with clients.
• Resolve issues promptly while maintaining a positive customer experience.

Skills

Strong written and verbal comm.

Customer service experience

Organized and detail-oriented

Independent remote work

Travel industry interest

Tools

CRM systems

Job description

Sawmilldcllc is seeking a Remote Travel Customer Representative to assist travelers before, during, and after trips. This 100% work-from-home role focuses on delivering helpful, friendly support via email, phone, and chat.

You will handle inquiries, support itineraries, and provide guidance on destinations and requirements, while staying organized and proactive in communicating with clients. Join a remote, supportive team with training, opportunities for growth, and access to travel-related