Sales Renewals Representative

Nozomi Networks Inc.; Bolzano; Remote; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Work-Life Balance

Unparalleled Flexible Time-Off

Job summary

Nozomi Networks is seeking a Renewals Representative to manage end-to-end renewal cycles for Middle East accounts, ensuring retention and growth. You will forecast risks, support field sales, and collaborate with Customer Success to resolve issues before renewal dates.

The role requires strong renewal expertise, cross-functional collaboration, and excellent communication. Opportunities to work remotely while servicing international accounts are offered.

Qualifications

• Experience in renewal, sales or customer service in cybersecurity or IT.
• Excellent written and oral communication; strong listening and presentation skills.
• Fluency in English; Arabic highly valuable.
• Ability to manage pipeline and meet quota targets.
• Comfort working with cross-functional teams including Sales and Customer Success.

Responsibilities

• Identify renewal opportunities by understanding customer needs and preserving relationships.
• Support sales, partners and distributors on renewals.
• Manage pipeline and deliver quota targets consistently.
• Forecast renewals and address gaps or risks of slipping.
• Collaborate with Sales to identify upsell opportunities for field sales.
• Coordinate with support/training to resolve technical questions before renewal dates.
• Provide visibility to renewal trends to Global Renewal Manager.

Skills

Renewals

Account management

CRM (Salesforce)

English fluent

Arabic valued

Communication skills

MS Excel

Cross-functional collaboration

Tools

Salesforce

MS Excel

Job description

In this role you will manage renewal opportunities for Middle East accounts, collaborating with sales and customer success to preserve and grow relationships. You will own the renewal cycle end-to-end, forecast risks, and identify upsell potential to support field sales. You’ll work with support and training to resolve technical questions before renewal due dates, contributing to Nozomi Networks’ mission to protect critical infrastructure. The role combines account management, pipeline discipline, and cross-functional collaboration in a global cyber security context.

• Work-Life Balance
• Unparalleled Flexible Time-Off
• Identify renewal opportunities by understanding customer needs and preserving relationships
• Support sales, partners and distributors on renewals
• Manage pipeline and deliver quota targets consistently
• Partner with Sales and Customer Success on top risks and red accounts
• Forecast renewals and address any gap or risk of slipping
• Collaborate with Sales to identify early upsell opportunities for field sales
• Participate in weekly forecasts, reports, and reviews
• Provide visibility to regional renewal trends to Global Renewal Manager
• Coordinate with support/training to resolve technical questions before renewal date
• Embody company culture and mission with transparency and trust
• Track record in renewal, sales or customer service within Cybersecurity or IT
• Strong customer experience track record
• Tenacious, target-driven with attention to detail
• Excellent written and oral communication; strong listening and presentation skills
• Ability to work remotely and stay motivated
• Strong customer management and time management skills
• Salesforce or similar CRM experience
• Fluent in English; Arabic highly valuable
• Motivation and self-starting attitude
• Relationship building
• Cross-functional collaboration
• Salesforce or similar CRM
• MS Excel

Sales Renewals Representative bolzano, trentino alto adige, it