Regional Subscriptions Leader: Renewal & Growth

PTC; Milano; In loco; EUR 110.000 - 170.000; Tempo pieno

Descrizione del lavoro

PTC is seeking an experienced commercial leader to head the Southern Europe Region Subscription Management team. This role focuses on renewal performance, ARR retention, churn mitigation, and forecast accuracy across direct and channel channels within a dynamic software portfolio.

The candidate will lead a regional team, collaborate with Sales, Customer Success, Channel, Operations, Legal, Finance, and Product Management, and drive transformation programs to maximize recurring revenue and

Competenze

• 8+ years of experience in subscription management, renewals, customer success, sales operations, commercial operations, or related fields.
• 3+ years of people leadership experience with evidence of talent development and performance improvement.
• Proven experience managing complex recurring revenue businesses.
• Experience working with indirect/channel sales models.
• Experience leading cross-functional initiatives and transformation programs with stakeholder adoption and measurable outcomes.
• Coaching commercial teams through deal, forecast, negotiation, risk, and stakeholder-management scenarios.

Mansioni

• Own renewal performance, customer retention, ARR preservation, churn mitigation, forecast accuracy, and commercial lifecycle execution for SER across direct and channel business.
• Lead and develop a high-performing regional Subscription Management team with clear priorities, accountability, transparency, and a One Team mindset.
• Drive strategic initiatives and transformation programs by aligning stakeholders and creating practical adoption plans.
• Establish an operating rhythm for cross-functional alignment, escalation, decision-making, and adoption tracking.
• Provide leadership on complex renewals, negotiations, contract modernization, and partner-led opportunities.
• Coach Managers on renewal risk qualification, account planning, forecast hygiene, and stakeholder mapping.
• Set measurable expectations and inspect work through forecast reviews and coaching.
• Use data and governance to identify risks and opportunities and improve execution predictability.
• Build strong relationships with customers, partners, and internal stakeholders to maximize outcomes.

Conoscenze

Executive communication

Stakeholder management

Change leadership

Forecasting

Strategic thinking

Prescriptive coaching

Influence without authority

Customer-centric mindset

Commercial acumen

Strumenti

Salesforce

Descrizione del lavoro

PTC is seeking an experienced commercial leader to head the Southern Europe Region Subscription Management team. This role focuses on renewal performance, ARR retention, churn mitigation, and forecast accuracy across direct and channel channels within a dynamic software portfolio.

The candidate will lead a regional team, collaborate with Sales, Customer Success, Channel, Operations, Legal, Finance, and Product Management, and drive transformation programs to maximize recurring revenue and