Subscription Churn Program Lead

Herzum, Inc.; Cerignola; Ibrido; EUR 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

catworkx Italy seeks an experienced Business Program Manager to launch and drive a focused churn reduction program within a subscription business. You will coordinate multiple workstreams, align stakeholders, and help leadership make clear, timely decisions.

The role combines program management with commercial judgment, moving from economics of retention initiatives to practical delivery across teams. English fluent; German a plus. Hybrid workplace: Client site 3 days a week in Munich, Germany.

Competenze

• Around 8 years of relevant experience in business program management, strategy, commercial operations, or related roles.
• Experience launching and coordinating cross-functional programs with multiple projects and senior stakeholders.
• Strong understanding of subscription economics including recurring revenue, CAC, CLV and churn.
• Ability to build credible business cases and validate initiative impact with analytics teams.

Mansioni

• Set up and run the churn program: define workstreams, owners, milestones, decision forums, risks, and regular performance reviews.
• Coordinate working groups across Product, Marketing, Customer Care, Sales, Finance, Data, and Technology.
• Manage stakeholders in a complex organization, resolve dependencies, and escalate decisions when needed.
• Prepare concise executive presentations explaining performance, initiative progress, impact, trade-offs and decisions.
• Quantify potential and realized impact with Finance and Analytics, including assumptions, costs, timing, and confidence levels.
• Identify and prioritize churn prevention, retention, and loyalty opportunities using customer insights and commercial value.
• Define handover plan and documentation to keep the program on track.

Conoscenze

Program management

Cross-functional leadership

Executive communication

Subscription economics

Business case development

Stakeholder management

Descrizione del lavoro

catworkx Italy seeks an experienced Business Program Manager to launch and drive a focused churn reduction program within a subscription business. You will coordinate multiple workstreams, align stakeholders, and help leadership make clear, timely decisions.

The role combines program management with commercial judgment, moving from economics of retention initiatives to practical delivery across teams. English fluent; German a plus. Hybrid workplace: Client site 3 days a week in Munich, Germany.