Churn-Reduction Program Lead (Hybrid, Munich)

Herzum (now part of catworkx); Cerignola; Ibrido; EUR 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

catworkx Italy is seeking an experienced Business Program Manager to launch and drive a focused churn reduction program in a subscription business. You will turn retention priorities into a coordinated portfolio of initiatives and align teams across the organization.

You will work with Product, Marketing, Customer Care, Sales, Finance, Data, and Technology to define workstreams, milestones, and governance, while delivering clear executive updates.

Competenze

• Around 8 years of relevant experience in Business program management, strategy, commercial operations, or a related role.
• Experience launching and coordinating cross-functional programs with multiple projects and senior stakeholders.
• Strong understanding of subscription economics, including recurring revenue, customer lifetime value, acquisition and retention costs, margins.
• Ability to build credible Business cases, challenge assumptions, and work with analytical teams to estimate impact.
• Strong executive communication skills: turn complex analysis into clear recommendations.

Mansioni

• Set up and run the churn program: define workstreams, owners, milestones, decision forums, risks, and review cadence.
• Coordinate working groups across Product, Marketing, Customer Care, Sales, Finance, Data, and Technology.
• Manage stakeholders, resolve dependencies, and escalate decisions when needed.
• Prepare concise executive presentations explaining performance, initiative progress, impact, trade-offs, and decisions required.
• Work with Finance and Analytics to quantify potential and realized impact of each workstream, including costs and timing.
• Define the handover plan and documentation to keep the program on track.

Conoscenze

Business program management

Cross-functional programs

Subscription economics

Business cases

Executive communication

Descrizione del lavoro

catworkx Italy is seeking an experienced Business Program Manager to launch and drive a focused churn reduction program in a subscription business. You will turn retention priorities into a coordinated portfolio of initiatives and align teams across the organization.

You will work with Product, Marketing, Customer Care, Sales, Finance, Data, and Technology to define workstreams, milestones, and governance, while delivering clear executive updates.