Italian-Speaking CSM: Renewals & Growth Driver

Pillar

Milano

In loco

EUR 30.000 - 35.000

Tempo pieno

6 giorni fa

Candidati tra i primi

Generatore di candidature

Ottieni una risposta da questo datore di lavoro — un curriculum e una lettera di presentazione perfettamente in linea con ciò che sta cercando.

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Vantaggi offerti da questo lavoro

Renewal & expansion ownership

Competitive base salary €30k-€35k

Based in Milan or Barcelona

Autonomy & growth

Cross-functional collaboration

Descrizione del lavoro

Pillar is seeking a Customer Success Manager - Renewals to turn customer value into lasting growth. Native Italian speaker required.

Based in Milan or Barcelona, you will own the renewal and upsell conversations, understand account health, and act before risk becomes churn. You will engage customers 90 days before renewal, lead renewal and forecasting, identify upsell opportunities, and collaborate with Sales, Product and CS to remove blockers.

Competenze

Native Italian speaker (mandatory).
Experience in account management, customer success, renewals, or another customer-facing commercial role.
Proactive, able to drive conversations and avoid churn.

Mansioni

Engage customers 90 days before renewal and own the action plan.
Lead renewal conversations, follow-ups, next steps, and forecasting.
Identify upsell opportunities based on customer needs and product value.
Prevent churn by understanding the root issue and navigating difficult conversations.
Prioritize accounts using product usage and customer sentiment.
Collaborate with Customer Success, Sales, Product to remove blockers.
Help build scalable renewal and expansion playbooks.
Bring customer insights back to the business and Product team.