Receptionist front-office

Della Calza SPA & Foresteria; Firenze; In loco; EUR 26.000 - 34.000; Tempo pieno

Descrizione del lavoro

Della Calza SPA & Foresteria in Florence invites you to join our Front Office team as a Front Desk Agent. You will be the first contact for guests, delivering a warm, efficient, and personalized welcome, and you will manage check-in/out and reservations.

The role requires a high school diploma or degree in tourism or languages, at least 1 year in hospitality, and strong English (B2) plus French or German (B2).

Competenze

• High school diploma or degree in tourism or languages is preferred.
• At least 1 year of experience in hotels of the same or higher category.
• Excellent command of English (B2) and French and/or German (B2+).

Mansioni

• Welcome guests with professionalism, courtesy and attention.
• Manage check-in and check-out procedures in a timely and accurate manner.
• Provide detailed information about the property’s services, the city and local events.
• Manage telephone and online reservations through the property’s management software.
• Keep arrival and departure records up to date.
• Collaborate with other departments to ensure maximum guest satisfaction.
• Handle complaints or special requests with quick and effective solutions.
• Ensure that the reception area and information materials are tidy and presentable.

Conoscenze

Communication skills

Customer service

Interpersonal skills

Attention to detail

Teamwork

Formazione

High school diploma or degree in tourism/languages

Strumenti

Reservation systems

Descrizione del lavoro

Who We Are

We are a renowned group in the wellness and hospitality sector in Florence. For one of our properties we are looking for, we are looking for a Front Desk Agent to join our Front Office team.

Role Objective

The Front Desk Agent represents the first point of contact for our guests, playing a key role in providing a warm, efficient and personalized welcome. The selected candidate will be responsible for managing check-in and check-out operations, managing reservations and assisting guests throughout their entire stay.

Main Responsibilities

• Welcome guests with professionalism, courtesy and attention.
• Manage check-in and check-out procedures in a timely and accurate manner.
• Provide detailed information about the property’s services, the city and local events.
• Manage telephone and online reservations through the property’s management software.
• Keep arrival and departure records up to date.
• Collaborate with other departments to ensure maximum guest satisfaction.
• Handle complaints or special requests with quick and effective solutions.
• Ensure that the reception area and information materials are tidy and presentable.

Mandatory Requirements

• High school diploma or degree in tourism/languages (preferred qualification).
• At least 1 year of experience in hotels of the same or higher category.
• Excellent command of English (B2 level or higher).
• Excellent command of French and/or German (B2 level or higher).
• Knowledge of a third foreign language will be considered a plus.
• Familiarity with the main OTA channels and reservation systems.

Technical Skills and Soft Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving skills and ability to manage stress.
• Attention to detail and accuracy in administrative tasks.
• Ability to work in a team and collaborate with different departments.
• Flexibility in working hours, including weekends and public holidays.
• Discretion, reliability and strong customer orientation.
• Passion for hospitality and commitment to service excellence.

Why Join Our Team?

• Become part of a dynamic and growing group in the heart of Florence.
• Gain professional experience in a luxury property focused on quality and attention to detail.
• Work in a stimulating and collaborative environment focused on service excellence.
• We offer a competitive compensation package and concrete opportunities for professional growth.