Front Office Agent (d/f/m)

Leonardo Hotels; Pacengo; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Discounts on accommodation

Training and development programmes

Support in work-life balance

Job summary

A luxury hotel located in Pacengo, Italy is seeking a Front Office Agent to provide exceptional guest service. You will ensure guests feel welcome and oversee check-in/check-out processes. Applicants should have at least one year of experience in a similar role, a degree in Hotel Management or related field, and strong communication skills in both English and Italian. Flexibility for shift work is required. The position offers opportunities for career development and team events.

Qualifications

• At least 1-year experience as Front Office Agent or Receptionist.
• Very good speaking and writing skills in English and Italian.
• Flexibility in working early, late, and night shifts.

Responsibilities

• Provide personal service to ensure guests feel at home.
• Handle check-in and check-out operations.
• Manage administrative tasks.
• Provide information about the hotel and Garda Lake area.
• Answer phone calls.

Skills

Guest service skills

Teamwork

Stress resistance

Flexibility

Communication in English

Communication in Italian

Education

Bachelor’s degree in Hotel Management

Tourism studies

Job description

Front Office

Professionals

Leonardo Lago di Garda - Wellness and Spa

About us

BE YOURSELF– with us, your personality counts! In the Leonardo Family we unite people of different origins and religions, different genders and ages, sexual orientation or possible disabilities. This diversity makes us strong, every day.

The 4-star hotel Leonardo Lago di Garda – Wellness and Spa is located in the countryside of Lazise, on the southern banks. In addition to its 127 rooms, it has a renewed restaurant, stunning wellness area with bio-sauna, hammam, Turkish bath, and wellness treatments, as well as meeting rooms and suites with whirlpool baths.

Join our team and start your career journey with us as Front Office Agent (d/f/m)!

What we offer

• Accommodation will not be provided
• Support in reconciling work and family life
• Europe-wide employee app "LEAPP"
• Discounts on accommodation and in the restaurants of the Fattal Hotel Group
• Training and development programmes at our Leonardo Academy
• Team events

Your Main Duties

• You make sure the guests feel at home, by providing the best personal service
• Handling the check-in and check-out operations
• Handling administrative tasks
• Providing guests with information they may need about the hotel and Garda Lake area
• Answering phone calls

Your Profile

• BE YOURSELF - Be authentic and yourself
• Tourism studies or Bachelor’s degree in Hotel Management
• Hospitality is in your veins
• At least 1-year experience as Front Office Agent or Receptionist
• Sense of responsibility, ability to work in team, resistant to stress
• Flexibility in working early, late and night shifts
• Very good speaking and writing skills in English and Italian, other languages are a plus

We look forward to receiving your online application as Front Office Agent (d/f/m).

Your Contact Person

Federica Finotti

HR Assistant

Leonardo Lago di Garda Wellness & Spa

Strada delle Greghe, 7

37017 Lazise