Front Office Agent

Hyatt Centric Milan Centrale; Milano; In loco; EUR 24.000 - 26.000; Tempo pieno

Descrizione del lavoro

Hyatt Centric Milan Centrale is seeking a Front Office Agent to deliver exceptional service before arrival, on arrival, and during stay, from check-in to check-out. You will assist guests with reservations, information, and personal services, aiming to exceed expectations in a luxury environment.

Requirements include at least 6 months in a similar role, strong English skills, and flexibility to work shifts.

Competenze

• Customer orientation and good problem-solving skills.
• Strong interpersonal skills and effective communication.
• Kindness, friendliness, and professionalism.
• Flexibility in working hours and availability to work shifts/weekends.
• Excellent knowledge of English; a second foreign language is a plus.

Mansioni

• Provide front office services from check-in to check-out and assist guests with requests.
• Manage daily shift agenda and ensure confirmations with restaurant and transportation services.
• Handle guest inquiries via email and in person and provide area information.
• Arrange personal services such as reservations, tickets, and transportation for guests.
• Develop service relationships to meet guest needs and respond to requests promptly.

Conoscenze

Customer orientation

Problem-solving

Interpersonal skills

Communication

Professionalism

English fluency

Shift flexibility

Descrizione del lavoro

The Front Office Agent will be responsible for providing excellent and consistent service to guests before arrival, upon arrival, and during their stay, from check-in to check-out, in order to create memorable and personalized experiences for all guests. They must deliver the highest quality of service at all times and anticipate and exceed guest expectations. The role involves working in line with our company philosophy, operational standards, and procedures, contributing to creating a harmonious work atmosphere with a collaborative approach. He/She will assist guests, patrons, tenants, or employees with personal services such as making dinner and tour reservations, offering suggestions for events, arranging transportation and any related service towards guest’s needs

Operationa

• At beginning of each shift, always control the daily agenda & Logbook in order to check any last minute changes, and to double check that services are indeed confirmed with restaurant, transportation services ecc
• Make sure that any fixed charges related to Transportation costs or any other payment services are correctly inserted in Opera on guest’s reservation
• Provide normal FO Agent activities such as Check in, Check out, @ info email inbox control, scheduled with the usual Front Office shifts (AM-PM-NIGH)
• Respond to general Front Office responsabilities
• Provides information regarding area, including directions, attractions, shopping, nightlife, or recreational opportunities
• Runs appropriate errands for guests and picks up or delivers a variety of items
• Provides a variety of business services such as shipping packages and assisting with printing needs
• Fulfills unusual requests such as arranging for adventure experiences such as hot air balloon rides, coordinating special moments for guests, and searching for hard-to-find items
• Develops and maintains service relationships to fulfill the needs of patrons, customers, guests, or employees
• Performs other related duties as assigned
• Represent the main point of contact for guest’s needs and request

Qualifications

• Previous experience of at least 6 months in the same role, preferably in luxury hotel establishments
• Customer orientation and good problem-solving skills
• Strong interpersonal skills and effective communication
• Kindness, friendliness, and professionalism
• Flexibility in working hours and availability to work shifts/weekends
• Excellent knowledge of English, knowledge of a second foreign language will be a preferred requirement

What we offer

• A dynamic an international environment
• The opportunity to establish a continuous working relationship and growth opportunities

RAL expected to range approximately between €24,000 and €26,000, to be determined based on the candidate’s experience, skills, and level of seniority